Hotel Guest Services - Orlando

Job description

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here . About Towne Towne is an experienced company and trusted leader in parking and hospitality-focused solutions in the places where people live, learn, work, rejuvenate, play, and recover. We partner with our clients to create seamless, welcoming arrival-to-departure experiences that elevate how people feel, what they remember, and why they return. Our success is driven by people who show up every day with care, accountability, and a commitment to excellence. Our associates work in hotels, resorts, hospitals, medical centers, senior living communities, parking garages, and indoor or outdoor parking facilities. Schedules may include mornings, evenings, weekends, overnights, and special events. What Drives This Role Create memorable first impressions. Deliver exceptional experiences. Make every interaction matter. As a Hotel Guest Services Associate, you help bring the Towne experience to life. Whether welcoming guests, assisting with luggage, providing directions, supporting food and beverage operations, or helping guests and patients navigate their day, you create seamless arrival-to-departure experiences through professional, hospitality-focused service. This posting represents multiple Hotel Guest Services Associate opportunities across Towne locations. Specific responsibilities may vary by site, client, and assignment. What You’ll Do Create positive first and last impressions Welcome and assist guests, patients, and visitors with directions, wayfinding, luggage, mobility equipment, and other service-related needs Support guest services, hospitality, food and beverage, and other site operations as assigned Deliver exceptional experiences through service, professionalism, and hospitality Maintain clean, organized, and welcoming guest areas Complete required documentation and communications accurately What Makes You a Great Fit Outstanding customer service and communication skills Reliable, professional, and calm in fast-paced environments Works well independently and as part of a team Able to work weekends and/or evenings Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual pay will be based on job-related skills, experience, education, training, geographic location, and other business-related factors. The hourly base pay range for this position is $15–$16 per hour. Our associates enjoy competitive pay, paid training, career growth opportunities, health benefits, retirement savings programs, employee assistance programs, and recognition programs. Eligibility requirements depend on job classification, length of employment, and hours worked. Benefits are subject to change and may be governed by specific plan or program terms. Seasonal and temporary positions are not eligible for the benefits outlined above. Physical Requirements This position regularly requires the ability to: Stand and walk for extended periods Lift, push, and pull up to 50 pounds Push and pull carts, wheelchairs, luggage, and other guest-related items Work indoors and outdoors in varying weather conditions Reasonable accommodation may be provided for qualified individuals with disabilities