Hotel Maintenance Engineer

Job description

Job summary The Maintenance Engineer is a critical part of our hotel leadership team, responsible for maintaining the building itself and helping to train other leaders and associates on building-related tasks and emergency procedures. A positive and friendly demeanor, a commitment to delivering remarkable hospitality, and experience in maintenance-related work are essential to success. Compensation & Benefits Competitive hourly wage (this is a non-exempt hourly position). Performance reviews with annual raise eligibility. Quarterly bonus plan with revenue and team performance incentives. Health, vision and dental insurance for full-time (30+ hours per week) employees. Paid time off for full-time employees. Up to $2400 referral bonus for referring new employees (per referral, see handbook for details). 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details). Hotel discounts for employee, family and friends through brand discount programs. Opportunities for promotions into senior leadership roles. Job responsibilities Complete expected maintenance tasks outlined on daily, weekly and monthly checklists, and propose updates to these documents as needed to protect the asset and guest experience. Address and respond to maintenance-related work orders with appropriate urgency based on the nature of the issue and whether it impacts guests or team members. Encourage other team members to be the “eyes and ears” of maintenance, engaging them regularly and praising them for following the work order process. Perform quarterly preventative maintenance on each guest room, and PM other hotel areas and systems as outlined in hotel documentation, coordinating with housekeeping as appropriate. Understand all hotel mechanical, electrical, plumbing and IT systems to perform basic troubleshooting and understand when to ask for help. Work with contractors as needed to address issues that cannot be handled internally, requesting bids and obtaining approval from the General Manager before agreeing to proposals. Maintain the condition and cleanliness of the parking lot and exterior landscaping, assisting with landscaping, trash pickup, snow removal, etc. as needed or directed by management. Complete, organize and maintain all maintenance- and building-related logs as required by brand standards, government regulations and management. Train associates and other leaders on all aspects of building-related emergency procedures, ensuring all staff are appropriately prepared to deal with emergency situations. Lead by example by fully understanding and adhering to the processes and procedures we expect our associates and other leaders to adhere to, especially around guest service, work habits, using checklists and SOPs, and emergency procedures. Complete and retain training as directed by managers/trainers, including brand training, company training and in-person instruction. Note taking is encouraged. Attend all mandatory hotel and company meetings including weekly leader virtual meetings. Handle other responsibilities as needed/directed by hotel management. Qualifications A positive attitude and a commitment to working as a team to deliver excellent service. Passionate and knowledgeable about building maintenance, with at least 1-2 years of maintenance or construction trade experience. Natural ability to work independently and a skilled problem solver. Strong organizational skills and high attention to detail. Some computer skills required. Able to prioritize and organize tasks while managing multiple projects at once. Able to handle stressful, high-pressure situations and conflict in a calm, professional manner. Flexible schedule (weekend/holiday availability are required). Physically able to perform all responsibilities including but not limited to standing, bending, stooping, kneeling, reaching, and lifting up to 50 pounds. Able to successfully pass a drug test and background check. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and with or without reasonable accommodation. About TS2 Hospitality TS2 Hospitality () is a family-owned, Kansas City-based hospitality ownership and management company with four hotels open. We are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri, Illinois, Kansas and Oklahoma and a brand portfolio including Marriott, Hilton, IHG, Choice, and Wyndham. TS2 Hospitality provides equal opportunity to all applicants and employees in all aspects of employment regardless of race, color, religion, gender, age, ancestry, national origin, disability, genetic information, sexual orientation, gender identification, veteran status, or other status protected by law. Our vision: We deliver remarkable hospitality by encouraging excellence in each other. Our values: We are family | We are selfless servants | We own it | We will straight talk | We have fun!