Hotel Night Reception Supervisor

Job description

Company Description We are looking for a Night Reception Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in August 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t. We are looking for someone who’s curious, caring with a positive attitude. You will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier. Job Description What you’ll do… Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Supervise the shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach the front desk team. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Cross Check all billing instructions are correctly updated. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Ensure Accor All members are recognised and points added to their accounts. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Takes responsibility in the absence of the Night Manager. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we are looking for… It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to. Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know. You’re looking for a place where you can be you. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You have experience of Micros Fidelio Opera. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm. You are a born optimist, who always put our guests, colleagues, and communities first. You are your authentic self. You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment. Additional Information What's in it for you... The opportunity to head up an exciting hospitality concept that is new to the London market. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. A competitive package and plenty of opportunity for development. We look forward to welcoming you to our TRIBE !