Hotel Night Shift Staff

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality. Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity. Come enjoy the journey with us and become a Cove Superstar! Job Title: Hotel Night Duty Officer Job Type: Full Time Location: Singapore Reports To: Head of Operations & Tenant Experience What you'll be doing: Overnight Guest Services Welcome late-arriving guests and assist with check-in and check-out procedures. Handle guest requests, inquiries, and concerns professionally throughout the night. Provide information about hotel facilities, services, transportation, and nearby attractions. Resolve guest issues promptly or escalate when necessary to ensure guest satisfaction. Night Operations Monitor the hotel's overnight operations and ensure everything runs smoothly during the shift. Conduct regular walkthroughs of public areas to ensure cleanliness, safety, and operational readiness. Ensure the front desk and lobby remain organized, secure, and guest-ready. Prepare the hotel for morning operations by completing all required overnight tasks. Reservations & Room Management Manage same-day bookings, walk-in guests (where applicable), cancellations, and reservation changes. Monitor room inventory and update room status accurately in the property management system. Coordinate with Housekeeping regarding room availability and any overnight cleaning requests. Allocate rooms while considering guest preferences and operational efficiency. Guest Communication & Coordination Serve as the main point of contact between guests and internal departments during overnight hours. Coordinate with Housekeeping, Engineering, Security, and other relevant teams to resolve guest issues efficiently. Handover any outstanding matters clearly to the morning shift. Safety & Security Monitor the property to ensure guest and staff safety throughout the night. Follow emergency procedures for fire alarms, medical incidents, power outages, or security concerns. Report suspicious activities or maintenance issues promptly according to company procedures. Ensure only authorized individuals have access to the property. Cash Handling & Administrative Duties Process guest payments and maintain accurate transaction records. Balance the cash float and ensure all payment records are accurate. Complete required overnight administrative reports and documentation. Maintain accurate guest records while complying with data privacy policies. Night Audit (if applicable) Perform end-of-day financial reconciliation and complete the Night Audit process. Verify room revenue, payment postings, and guest accounts. Generate daily operational and financial reports for management. Identify and report any discrepancies in guest accounts or transactions. Property Standards Ensure the reception area and common spaces remain clean, organized, and welcoming. Report maintenance issues and follow up where necessary. Maintain high standards of hospitality and professionalism throughout the overnight shift. What makes you a great fit: Minimum 2 years of Front Office experience in a hotel or hospitality environment. Previous experience working overnight shifts is preferred. Experience using hotel Property Management Systems (PMS) is an advantage. Strong spoken and written English communication skills. Excellent customer service and interpersonal skills. Calm and confident in handling guest complaints and emergency situations. Strong problem-solving and decision-making abilities. Honest, reliable, detail-oriented, and able to work independently. Comfortable working permanent night shifts, including weekends and public holidays.