Hotel Receptionist - Soho House Manchester

Job description

**The Role…** At Soho House, as a **Hotel Receptionist**, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations. You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive. --- **What's in it for you?** - Weekly Pay - Team meal whilst on shift prepared by our chefs - Soho Friends Membership - 50% Team discount on Food & Drink, 7 days a week - Staff Room Rates - Health Cash Plan (Option to add up to 2 additional dependents) - Dental Plan (option to add up to additional 2 dependents) - Birthday Day Off after 1 years continuous service - Up to 50% Staff Discount on Cowshed & Soho Home - In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. - Free Counselling Sessions - Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. - Continuous training to develop yourself personally and professionally - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career --- **Key duties…** - Greet members and guests warmly and professionally on arrival - Perform check-in and check-out procedures efficiently, following internal protocols - Manage bookings, cancellations, and room allocations using the hotel’s PMS (Property Management System) - Answer guest questions and resolve complaints or concerns with empathy and discretion - Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience - Process payments accurately and issue invoices or receipts as required - Handle phone, email, and in-person inquiries promptly and helpfully - Keep reception and lobby areas tidy, welcoming, and well-presented - Maintain guest confidentiality and adhere to GDPR and club data policies - Assist with wake-up calls, transportation bookings, and general concierge duties as needed --- **What we are looking for...** A successful Hotel Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. - Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments - Strong customer service and communication skills - Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel) - Reliable, organised, and well-groomed with a calm, professional manner - Ability to multi-task in a fast-paced environment and stay solution-focused **Desirable:** - Experience working in a private members club or boutique hotel - Multilingual abilities - First Aid or Fire Safety certification - Knowledge of local attractions, transportation options, and club amenities The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP