House Attendant/Runner

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here. About Four Seasons Hotels and Resorts Four Seasons is powered by our people. We are dedicated to perfecting the travel experience through the highest standards of hospitality, embracing a deeply instilled ethic of personal service. As a company, we are guided by the Golden Rule—treating others as we wish to be treated ourselves. At Four Seasons, we believe that our success depends on the quality of our people. Our employees embody a passion for excellence, a spirit of teamwork, and a genuine commitment to service. We offer a unique working environment where your skills are nurtured and your contributions are recognized, ensuring that you can thrive personally and professionally. Join our award-winning team and discover why Four Seasons continues to be an employer of choice and a global leader in luxury hospitality. What you will do • Deliver guest request items promptly and accurately from Housekeeping or pantry areas, confirming completion through established communication channels. • Transport Housekeeping colleagues safely and efficiently to their allocated work locations in accordance with daily operational requirements. • Operate buggies and equipment responsibly, completing all required safety checks before and after use. • Present oneself in full issued uniform with a clean, neat, and professional appearance at all times. • Conduct all duties in public areas discreetly, maintaining a calm and unobtrusive presence. • Demonstrate professionalism and adherence to all Four Seasons policies, house rules, fire and safety regulations, and departmental procedures. • Maintain awareness of daily operations, priorities, and special instructions. • Answer telephones professionally, accurately relaying messages and requests. • Anticipate guest needs, assess guest satisfaction, and handle concerns courteously, escalating issues to the Director of Housekeeping when appropriate. • Report all accidents, incidents, or unsafe conditions immediately to the Director of Housekeeping. • Respond appropriately and calmly in emergency or safety situations, following hotel protocols. • Communicate effectively with other departments to ensure seamless service delivery. • Report any lost or unattended items found in guest contact areas to Housekeeping Security in accordance with lost-and-found procedures. • Participate in shift handovers, ensuring clear communication of outstanding tasks and special instructions. • Perform additional duties or projects as assigned by Management. What you bring • High School education or equivalent experience • Experience required by position is from two to four years of employment in the related position with Four Seasons or other organization. • Excellent communication skills Strong analytical and critical thinking skills