House Manager

Job description

The House Manager's caseload will involve programs located in the Milwaukee area. At Dungarvin, we don’t just provide support—we transform lives. As a House Manager, you will lead residential programs serving individuals with intellectual and developmental disabilities alongside complex behavioral and mental health needs. This is not a traditional group home leadership role. This is an opportunity for a strong, hands-on leader who thrives in high-acuity environments, can confidently guide teams through crisis situations, and is passionate about person-centered, trauma-informed care. The ideal candidate will have previous experience supervising staff and working with adults with disabilities and challenging behaviors, as well as with those requiring crisis management and behavioral interventions. This position is a mixture of admin and direct care duties. What You’ll Do: Lead and oversee residential programs, including high-acuity behavioral homes (AFH settings) Supervise, coach, and develop teams of Direct Support Professionals (DSPs) Drive implementation of Behavior Support Plans (BSPs) and partner on Functional Behavior Assessments (FBAs) Provide leadership during crisis situations, ensuring safe, consistent, and compliant responses Collaborate with families, case managers, and clinical teams to ensure quality care Manage program operations including staffing, budgets, and compliance Train new and existing staff on behavioral interventions, safety protocols, and best practices Conduct performance management, including coaching, evaluations, and disciplinary action as needed Participate in an on-call rotation, supporting both traditional and behavioral programs Work Environment and Office Hours: This position is in-office, providing site supervision for direct care staff. This role involves typical office hours, Monday through Friday, full-time. Additionally, the House Manager must have a flexible schedule with the ability to be on-call during the on-call rotation (this includes weekends and odd hours). What Makes You a Fit: We’re looking for leaders who are confident, experienced, and ready to step into complex environments. A bachelor’s degree in Human Services, Psychology, Social Work, Behavioral Science, or related field is required A minimum of 2 years of leadership experience, including hiring, coaching, and performance management Experience supporting individuals with co-occurring developmental disabilities and mental health diagnoses At least 1 year of hands-on experience supporting individuals with behavioral interventions and Behavior Support Plans (BSPs) Proven ability to manage crisis situations, de-escalation, and high-risk behaviors Experience in residential, group home, or behavioral health settings highly preferred Strong decision-making, communication, and organizational skills A valid driver’s license and reliable vehicle with auto insurance are required We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law. #DWIJ 8/21 Who We Are: At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life. Company Perks/Benefits: Starting wage: $55,700-$62,300 annual salary based on education level $1,500 retention bonus (applicable to candidates with a bachelor's degree or higher) 401k plan with a 3% employer match after one year of services Company-provided hardware and cell phone stipend Pet insurance PTO that increases with tenure PTO donation program Medical, dental, and vision insurance Free life insurance and free long-term disability insurance Supplemental insurance, FSA, and HSA Mileage reimbursement Growth and development opportunities Employee referral program Employee Assistance Program Job mobility options within Dungarvin's 17 states of services Discount on your personal Verizon monthly bill, among other national discount programs