House Person

Job description

Company Description For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy: Connecting guests to the extraordinary place we call home Discovering a broad offering of career paths Learning and thriving among a group of international hospitality professionals Being passionate about people and attentive to the world - we are globetrotters! Going beyond the walls of our hotel to support our community Taking pride in our differences Then this could be THE perfect opportunity for you, and we cannot wait to welcome you. #WeAreHamiltonPrincess Job Description Summary of Responsibilities: Reporting to the Head House Person & Floor Supervisors, responsibilities and essential job functions include, but are not limited to, the following: Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues Responsible for cleaning guest corridors, rooms, balconies and other specific areas of the hotel as assigned Assist Room Attendants with vacuuming, deep cleaning guest rooms, and other duties as required Remove dirty linen, garbage and recyclables from guest rooms in a timely manner and processed accordingly Respond in a timely manner to guests’ special requests for miscellaneous items (i.e.: cribs, cots, extra towels etc.) Maintain required inventory levels in Housekeeping closets; including collection and distribution of clean linen, restocking paper supplies and amenities as required Ensure housekeeping equipment is cleaned and maintained Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner Treat each and every Guest as a unique individual Anticipate Guests’ needs with thoughtful and personal touches Resolve Guest problems and never say “no” without offering an alternative Be an ambassador for the Brand, Hotel, Community and Colleagues Be guided by Fairmont core values; respect, integrity, teamwork and empowerment and accountability Following outlined procedures when performing housekeeping duties Participate in hotel committees Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC) Perform any other duties, tasks, and assignments within your department as required. Qualifications Qualifications: Previous housekeeping experience in a luxury hotel environment is an asset Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift Excellent communication and organizational skills Knowledge of all hotel facilities and surrounding area is an asset Ability to work well under pressure Additional Information Physical Aspects of Position (includes but are not limited to): Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. Does not lift weights exceeding 25 lbs. Requires constant repetitive motion.