Household Manager

Job description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a **Household Manager** to join our embedded team with our client in **San Francisco!** This is a full-time position, Monday through Friday, hours based upon position needs. Evening and weekend work may be required as job duties demand. **JOB DESCRIPTION** The Household Manager is an experienced personal service professional overseeing all operational, maintenance, and administrative functions across the Family's private properties and residences in Pacific Heights, Sausalito, and Nicasio. This role serves as the primary on-site liaison for vendors and contractors, directs the housekeeper and gardeners, and manages household errands and day-to-day operations, all with the highest standards of care, discretion, and professionalism in support of the Family's needs. **RESPONSIBILITIES** **Preventative & Routine Maintenance** - Responsible for identifying and troubleshooting maintenance issues. - Source, coordinate, and schedule all outsourced vendors to repair maintenance, facilities, and grounds issues. Ensure routine preventive maintenance, repairs, and occasional renovation projects are completed. Liaise with shared property maintenance staff and outside vendors as requested. **Support Construction and/or Remodel Projects** - Support the Family with construction oversight, protocols, and punch lists as requested. Work closely with vendors, designers, general contractors, etc., to keep the Family and Family business office abreast of project progress. **Document Inventories, Property Management & Facilities Systems** - Build on and refine current documentation systems, including building access, maintenance logs, warranties, inventories, and property operation and maintenance manuals. Develop and maintain emergency preparedness procedures, as requested, including supplies and physical safety protocols to protect occupants and assets. **Personal Driving** - Transport the principals and family as needed/directed. **Pet Services** - Exercise the family’s pets as needed. Take pets to the groomer and veterinarian as directed. **AV/IT & Utilities Support** - Coordinate vendors and service providers to ensure AV/IT and utility systems are consistently in proper working order. Troubleshoot and resolve connectivity issues, etc. **Vehicle Management** - Coordinate all administration, licensing and registrations, insurance, routine and seasonal maintenance, inspections, detailing, and fueling for all vehicles. **Neighbor Relations** - Represent the Family professionally with neighbors, city officials, and/or others as required, and escalate concerns as appropriate. **Provide On-Site Oversight** - Supervise local household and property maintenance activities. Facilitate efficiency, maximize performance, provide feedback, and ensure vendor consensus on deliverables and deadlines. Work collaboratively to support the Family's goals and expectations. **Site Access Controls & Security Systems** - Coordinate site access in accordance with established security protocols. - Must have a personal car available for possible use. Mileage reimbursements will follow the IRS guidelines. **Physical Demands** - Prolonged standing throughout the day. - Must be able to lift up to 20 pounds at times. - Must be able to move freely about the kitchen space and use kitchen equipment. **REQUIRED QUALIFICATIONS** - Minimum of 5 years of experience in hospitality, private service, or a related field, ideally within an ultra-high-net-worth or luxury environment - This position requires up to 10% travel to support the Family across multiple properties; advance notice of travel needs may not always be available - Must be able to legally work in the country where this position is located without visa sponsorship **REQUIRED SKILLS AND ATTRIBUTES** - Extensive experience providing white-glove, personalized service within an ultra-high-net-worth private household setting - Unwavering discretion and sound judgment when handling sensitive family, property, and financial information - Exceptional professionalism, polish, and interpersonal skills when interacting with the Family, guests, vendors, and staff - Proven reliability and a proactive, anticipatory approach to meeting the Family's needs - Strong vendor and staff management skills, with the ability to direct household personnel (housekeeper, gardeners) and hold outside vendors accountable to high standards - Excellent organizational skills and the ability to manage multiple properties and priorities simultaneously **COMPENSATION & BENEFITS** - Concentric covers 100% of the premium on the PPO medical plan for employee and dependent coverage. - Medical FSA - Employer-paid insurance: life, STD, LTD, and AD&D - 401k including employer match & immediate vesting - Paid leave (vacation, sick) - Employee Assistance Program for personal needs San Francisco, California Pay Range $160,000—$175,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.