Housekeeper

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Room Attendant Location Property Department Rooms Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Housekeeping Manager / Executive Housekeeper Job Overview The Room Attendant is responsible for cleaning, preparing, and maintaining guest rooms to establish cleanliness and quality standards. This role ensures that all guest rooms are hygienic, well-stocked, and presented in excellent condition to support a comfortable and welcoming guest experience. This position operates in a fast-paced housekeeping environment with daily room quotas and requires frequent physical activity, including standing, walking, bending, lifting, and carrying items up to 25–50 lbs. The role may include morning, evening, weekend, and holiday shifts depending on operational needs. Success in this role requires strong attention to detail, time management, and a commitment to cleanliness and guest satisfaction. Job Responsibilities Guest Room Cleaning & Preparation • Clean and prepare guest rooms according to established hotel standards. • Make beds, vacuum floors, dust surfaces, and sanitize all room areas. • Clean bathrooms, including toilets, sinks, showers, mirrors, and fixtures. • Replace linens, towels, and guest toiletries as needed. Restocking & Maintenance Support • Restock minibar items and in-room supplies. • Empty trash and replace liners in guest rooms and service areas. • Report maintenance issues such as broken fixtures, leaks, or damaged furniture. Guest Service & Interaction • Respond to guest requests such as additional towels, amenities, or supplies. • Maintain a respectful approach to guest privacy and security at all times. • Provide courteous and professional service when interacting with guests. Public Area & Equipment Cleaning • Clean hallways, housekeeping carts, and service areas as assigned. • Maintain cleanliness and organization of housekeeping equipment and supply areas. • Follow proper handling and storage procedures for cleaning chemicals and tools. Safety, Compliance & Standards • Follow all hotel safety, sanitation, and hygiene standards. • Adhere to proper procedures for guest room entry and privacy protocols. • Ensure compliance with company policies and housekeeping guidelines. Job Requirements Education: High school diploma or equivalent preferred. Experience: Previous housekeeping or cleaning experience preferred but not required. Travel required: None. Physical requirements: • Ability to stand, walk, bend, kneel, and reach for extended periods. • Frequent lifting and carrying of items up to 25–50 lbs. • Continuous physical activity throughout shift in guest rooms and hallways. • Ability to push and pull housekeeping carts and equipment. • Ability to work in various indoor environments with exposure to cleaning chemicals. • Capacity to perform repetitive physical tasks efficiently and safely. Skills and Abilities: • Strong attention to detail and commitment to cleanliness. • Effective time management and ability to meet daily room quotas. • Reliable, punctual, and self-motivated work ethic. • Basic communication skills. • Customer service mindset. • Ability to work independently and as part of a team. • Flexibility to work weekends, holidays, and varied shifts. • Knowledge of cleaning chemicals and equipment is a plus. Certifications: None required. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.