Housekeeping Analyst

Job description

Company Description Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team. Job Description SUMMARY The Housekeeping Analyst will assist in the day-to-day operations of the housekeeping department, while instructing employees and interacting with outside vendors and other departments in order to provide a clean, well-maintained facility in a timely manner. ESSENTIAL DUTIES and RESPONSIBILITES Include but are not limited to the following: Foster a welcoming environment for guests, colleagues, and vendors. Address guest concerns promptly and professionally. Maintain high grooming and service standards aligned with brand and Forbes/LQA expectations. Schedule and assign duties to Room and House Attendants. Monitor room status, rush requests, and service refusals; reassign tasks as needed. Ensure daily housekeeping service is completed before check-in times. Coordinate with Front Desk, Engineering, and Royal Service for room readiness and maintenance. Oversee office cleaning and maintenance schedules in administrative and back-of-house areas. Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste. Oversee laundry and uniform management, including vendor coordination and timely distribution of staff uniforms and guest linens. Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services. Use Opera Cloud, Alice, and other systems to manage assignments, VIP lists, and service requests. Maintain control sheets, logs, and accurate records. Answer and log calls; ensure rapid response and clear communication across shifts. Prepare reports, manage office supplies, and maintain organized workspaces. Ensure adherence to health, safety, legal, and company policies. Support continuous improvement through training and implementation of new procedures. Maintain attendance records and recommend corrective actions when needed. Perform clerical tasks, operate office equipment, and manage departmental correspondence. Attend meetings and briefings; support departmental projects and initiatives. Maintain organized housekeeping areas and uphold a safe working environment. SUPERVISORY RESPONSIBILITES Organize workflow and ensuring colleagues understand their duties or delegated tasks Monitor associate productivity and providing constructive feedback and coaching when applicable Assign work and sections on a daily basis Review business levels and staffing for management to review Prioritize the daily activities of the housekeeping staff Strategic-decision making Resolve complaints Qualifications High School graduate or equivalent is preferred. Previous similar experience preferably in luxury environment Previous housekeeping experience required Previous supervisory experience an asset Computer literacy in Microsoft Office Experience with Opera Cloud and Alice a strong asset Proficient in English (verbal & written) essential Ability to communicate in Spanish an asset Proactive with a meticulous eye for detail Excellent organizational and time management skills Positive attitude Strong problem-solving abilities Ability to multi-task Ability to convey information and ideas clearly Sense of initiative Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to work well in stressful, high-pressure situations Committed to delivering a high level of service to employees Self-confident, proactive, and able to prioritize and make effective decisions Ability to work flexible shifts including weekends and holidays Ability to understand and comply with all company and departmental rules and regulations, policies and procedures. Able to communicate both written and verbally. Successfully complete the training /certification process for this position. Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through. Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers. Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests. Ensure high morale and productivity levels are achieved, through detailed communication, training, development Additional Information What is in it for you: Rate of pay: $30 per hour Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.