Housekeeping and Conversion Crew Lead

Job description

POSITION: Housekeeping and Conversion Crew Lead FACILITY: First Financial Center LOCATION: Cincinnati, OH DEPARTMENT: Operations REPORTS TO: Operations Manager FLSA STATUS: Non - Exemp t Hourly Legends Global Legends Global is the premier partner for the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues . Legends Global has a culture that is one of respect, ambitious thinking, collaboration, and bold action. We ae committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! F irst Financial Center The First Financial Center is in the heart of downtown Cincinnati, Ohio, within blocks of top-rated restaurants, bars, pro-sports venues and attractions. First Financial Center has an innovative design that can accommodate both large and small groups. The First Financial Center recently completed a $264M reimagination and offers a 40,000 sq. ft. grand ballroom, 200,000 sq. ft. of exhibit space, and 30 deluxe meeting rooms. The Role Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Full-Time Housekeeper / Conversion Crew Team Member at the First Financial Center. The Housekeeper / Conversion Crew Lead is responsible for leading housekeeping and conversion crew staff while ensuring the facility remains clean, safe, and event ready. This position oversees daily cleaning operations, event setup and teardown activities, equipment accountability, and shift operations. The role requires strong leadership, teamwork, organizational skills, and the ability to work flexible hours in support of facility operations and event activity. Essential Duties and Responsibilities Lead, train, and mentor housekeeping and conversion staff by assigning work, monitoring performance, promoting safety, and ensuring cleanliness and event setup standards are met. Manage daily shift operations by confirming attendance, assigning responsibilities, communicating expectations, maintaining shift logs, documenting incidents, and ensuring effective shift transitions. Lead and participate in event conversions , including the setup, teardown, storage, and movement of tables, chairs, staging, air walls, barricades, pipe and drape, dance floors, and other event equipment in accordance with event plans and facility requirements. Inspect public areas, meeting spaces, event venues, and back-of-house areas to ensure cleanliness, safety, and operational readiness. Perform and oversee routine and deep-cleaning activities throughout the facility, including floor care, carpet extraction, waste removal, sanitizing, window cleaning, and other housekeeping duties as needed. Operate and maintain housekeeping, conversion, and material-handling equipment , including utility vehicles, compactors, scrubbers, sweepers, pallet jacks, snow removal equipment, and other authorized machinery; report equipment issues and ensure proper storage and routine maintenance. Maintain accountability for department equipment, supplies, uniforms, radios, keys, and inventory , ensuring proper storage, accurate tracking, and availability for daily operations and events. Collaborate with Operations, Engineering, Food & Beverage, Audio Visual, IT, Event Management, and other departments to support facility operations and successful event execution. Provide responsive and professional customer service to guests, clients, and staff while addressing concerns and communicating work status, operational issues, and completed assignments to management. Ensure compliance with facility policies, procedures, safety programs, and workplace standards , while maintaining flexibility to work evenings, nights, weekends, holidays, and other hours based on events and operational needs. Perform other duties and special projects as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High s chool d iploma or equivalent preferred Must be at least 18 years of age 6 months' experience within housekeeping or custodial, preferred Familiar with basic cleaning products, tools, and housekeeping practices Experience in a similar facility setting is preferred Maintain a driver’s license or have willingness and ability to obtain equipment for required operation Skills and Abilities Must possess and demonstrate good written and verbal communication skills A bility to communicate via radio M ust maintain a professional appearance Ability to perform routine and repetitive housekeeping and certain events set up tasks without immediate supervision Ability to take directions and complete assigned tasks accurately and on time. Ability to operate various cleaning machines and equipment within the Cente r Ability to work both as a part of a team and independe ntly without direct supervision Ability and willingness to work flexible hours, which could include evenings/nights, holidays and weekends as dictated by event activity I ntermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint) . Compensation Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Working Conditions Location: On Site – First Financial Center – Cincinnati, OH Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work in a fast-paced, dynamic setting with frequent transitions between housekeeping and event conversion tasks. Requires standing, bending, lifting, and moving equipment for extended periods. Often involves irregular hours aligned with event schedules. This position will require a considerable amount of walking, climbing, stooping, and possibly heavy lifting. The position requires work in both indoor and outdoor settings. Note : The essential responsibilities of this position are described below in the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.