Housekeeping Attendant

Job description

Location Overview Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites. Role The Housekeeping Attendant is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in guest rooms and assigned public areas. This role ensures a comfortable and welcoming environment for guests by delivering exceptional housekeeping services, responding to guest needs professionally, and upholding the hotel's quality and service standards. Responsibilities Deliver exceptional guest room cleaning services, ensuring all rooms meet Aman standards and provide a comfortable, relaxing experience for guests. Clean and maintain assigned guest rooms and surrounding public areas to the highest level of cleanliness and presentation. Greet guests warmly, respond to requests promptly, and provide courteous and professional service at all times. Build positive guest relationships and effectively handle guest requests, inquiries, and complaints related to rooms and hotel services. Follow the Lost and Found procedure and report any items left behind in accordance with company policy. Identify and report maintenance issues, safety hazards, and health and safety concerns to the Housekeeping Supervisor. Maintain high standards of quality, attention to detail, professionalism, confidentiality, and ethical conduct. Support housekeeping operations during peak periods and ensure all assigned areas remain clean, organized, and well-maintained. Work effectively in a fast-paced, multicultural environment, demonstrating flexibility, multitasking ability, and composure under pressure. Contribute to a warm, welcoming, and professional atmosphere by ensuring housekeeping services are delivered efficiently, courteously, and in line with departmental standards and procedures. Requirements Previous experience in housekeeping within a hotel or hospitality environment is an advantage. Basic knowledge of cleaning methods, equipment, and housekeeping standards. Strong attention to detail and commitment to quality. Good communication and interpersonal skills. Ability to multitask and work efficiently in a fast-paced environment. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.