Housekeeping Coordinator

Job description

• Manage reports and keys all related to Housekeeping Department. • Handle all procedures related to Housekeeping Departments. • Coordinate with other departments regarding guest requests and outside company and supplier for the requisition. • Control of guest supplies, guest stationery and expenses for Housekeeping office. • To coordinate with all departments concerned in anyway to maintain and provide the high standard of service. • To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating. • To ensure the smooth operation of room available for the guest. • To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports. • To organize correctly file, memos and forms. • Controls computer on returning rooms as quickly as possible. • Works in close cooperation with all supervisor internal departments. • Keeps all records of Housekeeping department. • Does typing and paperwork for the Executive Housekeeper and his assistant. • Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office. • Prepare end of the month reports. • Answers the telephone and tales down all guest calls. • Keep records on attendance of Housekeeping staff. • Ensure the cleanliness of Housekeeping office, store and office’s equipment. • Control all keys in Housekeeping department. • Control and maintain Lost & Found store and ensure that all items in the records still kept in the store. • Keep record for all incoming and outgoing memos. • Any other duties assigned by the Housekeeping Manager. • Prepare the Housekeeping requisition storeroom. • Maintain all hotel records and forms. • Has knowledge of computer and knows how to use. • Has knowledge of files keeping and knows how to handle. • Has to know product knowledge of the hotel. • Ensure a smooth operation to prevent and avoid any complains. • Must be always in good communication with other departments. • Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action. • To keep good rapport and good relationship with superior and all staff. • Follow rules and regulations and hotel policies. • To implements the training programs at all items. • Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department. • Keep good relationship with her colleagues and ensure good communication with all staff. Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field is a plus Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts is a plus. Technical skills: • Time management and organisational abilities. • Excellent inter-personal and communication skills. • Ability to work in a team and under pressure. • Computer Literate. • Good knowledge of housekeeping. • Fluency in English or another language, written and verbal communication. • Knowledge of a second language is a plus. WORK WITH CONSTANCE 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another. We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence. Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.