Housekeeping Floor Supervisor

Job description

Company Description Job Description 1.Operational Supervision Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors. Conduct daily briefings and allocate workloads effectively. Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards. Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests). 2.Quality Assurance Perform detailed inspections of cleaned rooms before releasing them in the system. Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting). Monitor cleanliness, maintenance issues, and overall room condition. Follow up on guest feedback and ensure corrective actions are implemented immediately. 3. Guest Experience Ensure prompt handling of guest requests and special preferences. Respond professionally to guest complaints and service recovery following Sofitel service culture. Maintain a visible presence on floors and interact courteously with guests when required. 4.Team Leadership Train, coach, and motivate Room Attendants to achieve high performance standards. Ensure team adherence to grooming and uniform standards. Conduct on-job training and support continuous development. Foster a positive and productive work environment. 5.Administrative Duties Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests). Coordinate with Front Office for room status updates and priorities. Monitor staff attendance, duty rosters, and shift planning. Ensure proper use and control of housekeeping supplies and equipment. 6.Health, Safety & Compliance Ensure compliance with Sofitel safety, hygiene, and environmental standards. Follow proper chemical handling and cleaning procedures. Ensure adherence to health and safety regulations (including fire and emergency procedures). Promote sustainability and eco-friendly practices. 7.Coordination & Communication Work closely with Engineering to report and follow up maintenance issues. Coordinate with Laundry for linen quality and availability. Maintain clear communication with other supervisors and departments. Qualifications Diploma or certification in Hospitality Management is preferred. Minimum 2–3 years of housekeeping experience in a luxury hotel. Previous supervisory experience is highly desirable. Strong knowledge of cleaning procedures, chemicals, and equipment. Good communication skills (English required; additional languages preferred). Basic computer knowledge (PMS systems such as Opera). Additional Information Skills & Competencies Attention to detail and quality excellence Leadership and team management Guest orientation and service excellence Time management and organization Problem-solving skills Professional grooming and presentation Working Conditions Flexible shifts including weekends and holidays. Office-based with frequent coordination across departments. Physically active role (standing, walking, inspecting rooms)