Housekeeping Lead

Job description

Job Summary- Responsible for cleaning, servicing, and setting up guest rooms, meeting spaces, restrooms, buildings, and staff offices with excellence, while also providing leadership and support to the housekeeping team. This role helps ensure operations run smoothly and that all spaces meet Forest Home’s standards with the highest internal and external service in mind. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operations & Facility Readiness Leads daily cleaning operations for cabins, meeting spaces, and common areas Coordinate room turnovers, mid-week refreshes, and seasonal transitions Ensure all spaces meet Forest Home cleanliness and guest-ready standards Monitor inventory levels of linens, supplies, and cleaning materials Cleaning & Maintenance Support Perform and support routine cleaning, including floors, restrooms, and high-touch areas Ensure proper use and care of cleaning equipment, vacuums, and supplies Identify and report maintenance or repair needs in a timely manner Assist with set up as needed to support facility readiness Leadership & Team Coordination Lead and support housekeeping staff in daily operations Assign, prioritize, and monitor cleaning tasks to ensure timely completion Provide training, guidance, and quality checks on completed work Support high-demand turnover days and urgent operational needs Communication, Safety & Support Report cleaning progress, concerns, and facility needs through proper channels Communicate clearly with supervisors and other departments regarding room status and priorities Ensure safe work practices and proper use of cleaning chemicals and equipment Maintain organized workspaces, storage areas, and supply rooms Provide excellent customer service to guests and staff Support staff spiritual life activities and perform other duties as assigned EDUCATION and/or EXPERIENCE REQUIRED: High school diploma or equivalent 1-2+ year experience in housekeeping preferred. Previous leadership or team lead experience preferred. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Uphold and support the Mission, Vision, and Core Values of Forest Home Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life Maintain a professional attitude through performance, appearance, and demeanor Strong customer service skills with the ability to serve with integrity and alignment to organizational standards Self-starter with strong work ethic and ability to perform high-quality work Strong problem-solving, communication, and organizational skills Ability to lead with accountability and support while working both independently and as part of a team Regular, reliable attendance and ability to work flexible hours, including weekends and evenings Ability to lift up to 50 lbs regularly Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions. Signed statement of faith SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 50 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of Forest Home not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with Disabilities Act, as amended (to the extent applicable to the Ministry), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964, as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations. As a religious institution, Forest Home is permitted and reserves the right to prefer employees or prospective employees on the basis of religion. FOREST HOME CORE VALUES Surrender to Christ (Romans 12:1-2) Abide with the Lord daily through study of His Word and prayer Surrender to the Lord daily through obedience to His Word Worship the Lord with the Forest Home Community Commit to grow in your faith through regular attendance at a local church Prioritize God, Family, and Work appropriately Be prepared to share your testimony with staff or guests Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature Love (I Corinthians 13) Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) Be respectful to others Demonstrate compassion Serve (Philippians 2:3-11) Give generously to God and others through time, talent and treasure Seek to put others’ needs above your own Demonstrate humility in both spirit and deed Actively look for ways to serve Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) Show loyalty to others, even when they are not present Do the right thing, even when others are not present Extend trust and seek to believe the best in others Ask for forgiveness quickly when necessary Be truthful and transparent with others Strive for Excellence (Colossians 3:23-24) Demonstrate accountability with time and resources Request and receive training Desire to improve, and challenge others to do the same Commit to exceeding guest expectations Refuse mediocrity Engage in Community (I Thessalonians 5:11-13) Seek first to understand before being understood Communicate clearly, empathetically and respectfully Work through conflict Biblically (Matthew 18-15-17) Participate in intentional and purposeful community activities Partner with teammates for the goal of unity and team effectiveness Play and appreciate “campy” fun Faithfully pray for one another Innovate (Ephesians 3:20-21) Dream Big Proactively seek solutions Think outside the box Dream, plan and execute new ideas Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)