Housekeeping Manager - Housing

Job description

**A bit about us** At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. **The impact you'll have** At Placemakr, exceptional resident experiences begin with clean, comfortable, and well-maintained homes. As the Housekeeping Manager, your mission is to lead the housekeeping operation by ensuring every residence consistently meets Placemakr's cleanliness standards while delivering efficient, cost-effective, and reliable service across your assigned portfolio. Around here, no two days look the same (which is exactly how we like it). You'll balance competing priorities, coordinate cleaning schedules across multiple communities, manage both internal and third-party housekeeping teams, and partner closely with operational leaders to ensure residences are prepared on time and to standard. Whether you're inspecting residences, coaching team members, managing vendor performance, or solving operational challenges, you'll create consistency through leadership, organization, and accountability. Reporting directly to the General Manager, you'll oversee the day-to-day housekeeping operation while partnering closely with Housing Coordinators, the Housing Program Manager, Resident Experience, Maintenance, and Property Leadership to support the Resident Ready process and deliver exceptional resident experiences. Success in this role requires exceptional leadership, organization, operational planning, and attention to detail. You'll foster a culture of accountability, quality, and continuous improvement while ensuring the housekeeping operation supports both resident satisfaction and financial performance. This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area. Housekeeping Managers should expect to spend the majority of their time actively supporting housekeeping operations, conducting inspections, coaching team members, collaborating with operational partners, and ensuring consistent execution of Placemakr's cleanliness standards across multiple communities. This position requires open availability for flexible scheduling, including mornings, evenings, weekends and holidays, on a rotational basis and as the needs of the business call for it. ### Your typical day - Own the overall success of the housekeeping operation by ensuring exceptional cleanliness, operational efficiency, cost control, and Resident Ready execution across your assigned portfolio. - Lead, coach, develop, and hold Housekeeping Supervisors, Housekeepers, and Housepersons accountable for delivering exceptional quality, productivity, and service while embodying Placemakr's Core Values and Community Norms. - Manage the daily coordination of departure cleans, monthly occupied cleanings, inspections, and special cleaning projects across multiple communities. - Partner closely with Housing Coordinators and the Housing Program Manager to prioritize Resident Ready activities and ensure residences are prepared for occupancy on schedule. - Coordinate and oversee both internal housekeeping teams and third-party cleaning vendors, ensuring consistent execution, accountability, and adherence to Placemakr quality standards. - Conduct routine quality inspections and cleanliness audits while providing immediate coaching and corrective action when standards are not met. - Develop daily work assignments and staffing plans based on occupancy, operational priorities, resident schedules, and business needs. - Lead housekeeping operations by coordinating and holding third-party housekeeping partners accountable for staffing, scheduling, training, quality, performance, and service delivery in accordance with Placemakr standards. - Monitor vendor performance, communicate expectations clearly, and ensure service level agreements and quality standards are consistently achieved. - Maintain housekeeping inventories, linen supplies, cleaning equipment, and operational resources while controlling expenses and minimizing waste. - Monitor departmental productivity, labor utilization, supply costs, and operational KPIs while identifying opportunities to improve efficiency and profitability. - Partner with Resident Experience, Maintenance, Housing Operations, and Property Leadership to proactively identify operational challenges and ensure timely resolution. - Ensure compliance with client requirements, company policies, confidentiality standards, safety procedures, and Standard Operating Procedures. - Provide hands-on operational support during periods of high business demand, recognizing that great leadership means supporting your team when it matters most. - Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work. ### What it takes - Four or more years of housekeeping, hospitality, multifamily housing, facilities, or residential cleaning experience. - Two or more years of leadership experience managing housekeeping or operational teams. - Experience managing both third-party service providers. - A valid, unrevoked driver's license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day. - Strong organizational and logistical planning skills with the ability to coordinate cleaning operations across multiple locations. - Demonstrated experience maintaining high-quality standards through inspections, coaching, and accountability. - Experience managing inventories, operational supplies, labor productivity, and departmental expenses.