Housekeeping Supervisor

Job description

JOB SUMMARY: The Accommodations Supervisor oversees daily operations and leads teams to ensure cabins, meeting spaces, and facilities are clean, prepared, and guest-ready. This role supports the Assistant Manager and Director by coordinating staff, maintaining quality standards, and ensuring work is completed efficiently, safely, and with excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operations & Facility Readiness Oversee daily operations and ensure assigned facilities are clean and guest-ready. Coordinate turnovers, cleaning priorities, seasonal changeovers, and daily assignments. Conduct inspections of guest rooms, buildings, meeting spaces, and other assigned areas and ensure deficiencies are corrected promptly. Support room and meeting space setups, furniture moves, and other operational needs as required. Team Leadership & Accountability Supervise and support team leads and staff. Assign, prioritize, and monitor daily work across Housekeeping, Laundry, and Service Technician teams. Provide training, coaching, and accountability for performance, attendance, safety, and departmental procedures. Adjust staffing and assignments based on operational needs. Support training in cleaning standards, chemical use, equipment, PPE, safety procedures, and meeting space setups. Quality & Resources Ensure consistent quality and adherence to departmental standards. Monitor supplies, equipment, linens, inventory, and assigned work areas. Report repairs and facility needs and ensure work orders are entered and followed through in CMMS. Ensure required vehicle and equipment inspections are completed. Support the organization and cleanliness of storage areas, warehouses, vehicles, and equipment. Communication, Safety & Support Communicate room status, workload, staffing needs, and operational concerns to the Assistant Manager and Director. Coordinate closely with Housekeeping, Laundry, Service Technicians, and other departments to accomplish daily priorities. Ensure safe work practices and proper use of chemicals, PPE, equipment, and vehicles. Provide excellent internal and external customer service. Support and participate in staff spiritual life activities. Perform other duties as assigned. EDUCATION AND/OR EXPERIENCE REQUIRED: High School Diploma or equivalent required. 2–3 years of housekeeping, accommodations, hospitality, or related operational experience preferred. Previous lead or supervisory experience preferred. Experience coordinating staff and daily workflow preferred. Ability to utilize Microsoft applications, CMMS, and other operational systems. QUALIFICATIONS: Uphold and support the Mission, Vision, and Core Values of Forest Home. Demonstrate a servant heart and Christ-like attitude and actively participate in staff spiritual life activities. Maintain a professional attitude through performance, appearance, and demeanor. Strong housekeeping experience with demonstrated leadership skills. Knowledge of housekeeping standards, safety procedures, and proper chemical use. Self-starter with strong communication, organization, time management, and collaboration skills. Ability to lead with accountability and support while maintaining high-quality, detailed work. Excellent people service skills with the ability to serve without compromising Forest Home standards, policies, or procedures. Regular, reliable attendance and ability to work flexible hours, including weekends and evenings. Ability to lift up to 30 pounds daily and perform the physical requirements of the position. Valid driver's license with the ability to safely operate company vehicles. Signed statement of faith. SUPERVISORY RESPONSIBILITIES: Directly supervises assigned Accommodations leads and staff and is responsible for day-to-day workflow, quality, training, and accountability. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate large and small accommodation tools and machinery. Requires moderate - heavy physical work; some lifting, pushing, or pulling of objects over 30 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. FOREST HOME CORE VALUES Surrender to Christ (Romans 12:1-2) Abide with the Lord daily through study of His Word and prayer Surrender to the Lord daily through obedience to His Word Worship the Lord with the Forest Home Community Commit to grow in your faith through regular attendance at a local church Prioritize God, Family, and Work appropriately Be prepared to share your testimony with staff or guests Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature Love (I Corinthians 13) Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) Be respectful to others Demonstrate compassion Serve (Philippians 2:3-11) Give generously to God and others through time, talent and treasure Seek to put others’ needs above your own Demonstrate humility in both spirit and deed Actively look for ways to serve Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) Show loyalty to others, even when they are not present Do the right thing, even when others are not present Extend trust and seek to believe the best in others Ask for forgiveness quickly when necessary Be truthful and transparent with others Strive for Excellence (Colossians 3:23-24) Demonstrate accountability with time and resources Request and receive training Desire to improve, and challenge others to do the same Commit to exceeding guest expectations Refuse mediocrity Engage in Community (I Thessalonians 5:11-13) Seek first to understand before being understood Communicate clearly, empathetically and respectfully Work through conflict Biblically (Matthew 18-15-17) Participate in intentional and purposeful community activities Partner with teammates for the goal of unity and team effectiveness Play and appreciate “campy” fun Faithfully pray for one another Innovate (Ephesians 3:20-21) Dream Big Proactively seek solutions Think outside the box Dream, plan and execute new ideas Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)