Housekeeping Supervisor

Job description

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. This role will be located at one of Discovery Land Company’s locations: Homewood Mountain Resort, set on the West Shore of Lake Tahoe in Homewood, California. Homewood Mountain Resort is seeking a Housekeeping Supervisor to join the Facilities Department. The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team while ensuring exceptional cleanliness, organization, and presentation standards throughout the club and resort facilities. This position provides direct supervision, training, scheduling support, quality assurance, and day-to-day leadership for housekeeping personnel. The Housekeeping Supervisor partners closely with Facilities, Residential and Guest Services, Food & Beverage, Events, Outdoor Pursuits, and other operational departments to ensure all member, guest, employee, and event spaces consistently meet Discovery Land Company standards. The ideal candidate is a proactive leader who leads by example, takes pride in developing team members, and maintains the highest levels of accountability, safety, service, and attention to detail in a luxury hospitality environment. Key Responsibilities Supervise and coordinate daily housekeeping operations, including staff assignments, workflow planning, training, coaching, and performance oversight. Lead, motivate, and develop housekeeping team members while promoting a culture of teamwork, accountability, and service excellence. Conduct daily inspections of public areas, restrooms, offices, locker rooms, employee spaces, and back-of-house areas to ensure cleanliness and presentation standards are consistently achieved. Monitor quality and productivity standards and provide ongoing feedback, coaching, and corrective action when necessary. Assist with recruiting, onboarding, training, scheduling, and timekeeping for housekeeping staff. Coordinate with the Facilities Maintenance Manager to ensure adequate staffing, supplies, equipment readiness, and operational efficiency. Monitor inventory levels and assist with ordering, receiving, and organizing housekeeping supplies and cleaning products. Ensure proper use, storage, and maintenance of housekeeping equipment, chemicals, and supplies in accordance with company policies and safety regulations. Collaborate closely with other departments to support daily operations, member activities, special events, and resort-wide initiatives. Oversee routine and deep cleaning programs, seasonal cleaning projects, event setup and breakdown, and special assignments. Identify, report, and follow up on maintenance, safety, and operational concerns to ensure a safe and well-maintained environment. Maintain organized housekeeping storage rooms, supply areas, linen inventories, and laundry operations. Complete inspections, departmental records, checklists, and reporting as required. Lead by example by actively participating in housekeeping duties and supporting the team as operational needs require. Other duties as assigned. Skills & Qualifications Minimum two (2) years of housekeeping, facilities, hospitality, or related supervisory experience preferred. Previous experience leading teams in a luxury hospitality, private club, resort, hotel, or high-end residential environment strongly preferred. Demonstrated knowledge of commercial cleaning methods, products, equipment, and industry best practices. Strong leadership skills with the ability to motivate, train, develop, and hold team members accountable. Ability to establish priorities, delegate responsibilities, and manage multiple projects in a fast-paced environment. Strong organizational skills with exceptional attention to detail and commitment to quality. Working knowledge of workplace safety practices, chemical handling procedures, and OSHA-related standards. Effective written and verbal communication skills with the ability to interact professionally with members, guests, vendors, and fellow team members. Ability to work independently, exercise sound judgment, and make informed operational decisions. Proficiency with basic computer systems, scheduling platforms, inspection reports, and departmental documentation. Valid driver's license in good standing. Additional Requirements Positive attitude, professional appearance, and commitment to providing exceptional service to members, guests, and fellow team members. Must be able to work a flexible schedule including mornings, evenings, weekends, holidays, and extended hours as business needs require. Ability to work effectively both independently and as part of a team. Ability to remain calm, organized, and service-focused during busy operational periods. Ability to read, write, speak, and understand English; additional languages are a plus. Ability to meet the physical demands of the position, including working indoors and outdoors in varying weather conditions, standing, walking, bending, and lifting for extended periods, and occasionally lifting or carrying items weighing up to fifty (50) pounds. Benefits $27.00–$35.00 per hour, Full-Time, Year-Round, Non-Exempt Medical, Dental, and Vision Benefits 401(k) with Company Contribution Paid Time Off and Paid Holidays Employee Meals, Referral Incentives, and Recognition Programs Holiday Pay Professional Development and Career Advancement Opportunities Employee-Centered, Work-Family Culture About Us Located on the west shore of Lake Tahoe, Homewood Mountain Resort is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees. Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: Discovery Land Company.