Housekeeping Supervisor

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Housekeeping Supervisor Location Property Department Rooms Crowne Plaza Pittsburgh South Property Specific FLSA Non-Exempt Direct Supervisor Director of Housekeeping / Executive Housekeeper Job Overview The Housekeeping Supervisor supports the housekeeping department by overseeing daily cleaning operations, inspecting guest rooms and public areas, and ensuring that housekeeping staff consistently meet established cleanliness, safety, and brand standards. This role serves as a key link between housekeeping team members and management to ensure efficient operations and a high-quality guest experience. This position operates in a fast-paced hotel environment requiring active presence throughout guest floors, service areas, and back-of-house spaces. The role involves frequent walking, inspections, and direct supervision of housekeeping staff during assigned shifts. Flexibility is required, including weekends and holidays based on operational needs. Success in this role requires strong attention to detail, leadership ability, and the capability to maintain high standards of cleanliness and service in a dynamic hospitality environment. Job Responsibilities Daily Operations • Supervise room attendants and housepersons during assigned shifts. • Assign daily cleaning tasks and ensure timely completion of room assignments. • Monitor room status and coordinate with front desk for room availability. • Ensure consistent application of brand standards across all housekeeping duties. Inspections & Quality Control • Inspect guest rooms, corridors, and public areas for cleanliness and maintenance needs. • Ensure compliance with hotel and brand cleanliness standards. • Report and follow up on maintenance issues with engineering teams. • Maintain quality control across assigned areas of responsibility. Staff Support & Training • Train new housekeeping team members in cleaning procedures and safety standards. • Provide ongoing coaching, support, and performance feedback. • Assist with scheduling and attendance tracking as needed. • Support team development and operational consistency. Inventory & Supplies • Monitor usage of linens, amenities, and cleaning supplies. • Ensure housekeeping carts and storage areas are properly stocked and organized. • Report shortages, damages, or supply needs to management. • Support inventory control and waste reduction efforts. Guest Service • Respond promptly to guest requests and housekeeping-related concerns. • Ensure VIP rooms and special requests are completed accurately. • Maintain a professional and courteous presence when interacting with guests. • Support overall guest satisfaction through service excellence. Safety & Compliance • Enforce proper safety procedures and chemical handling standards. • Ensure compliance with health, safety, and sanitation regulations. • Maintain clean, secure, and organized work areas for staff. • Support a safe working environment for all housekeeping team members. Job Requirements Education: High school diploma or equivalent required. Experience: 1–3 years of housekeeping experience required; prior supervisory experience in a hotel or resort environment preferred. Travel required: No travel required; position is fully property-based. Physical Requirements • Frequent walking and standing throughout hotel property. • Frequent bending, reaching, and lifting up to 25–50 lbs. • Ability to work in a physically active, fast-paced environment. • Regular movement through guest rooms, hallways, and service areas. Skills and Abilities: • Strong leadership and team coordination skills. • High attention to detail and commitment to cleanliness standards. • Strong organizational and time management abilities. • Basic problem-solving and decision-making skills. • Customer service and guest-focused mindset. • Strong communication and interpersonal abilities. • Familiarity with hotel housekeeping operations and standards. • Ability to multitask in a fast-paced environment. Certifications: None required (hospitality or safety certifications preferred). This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.