Housekeeping Team Leader

Job description

Lead a team. Create exceptional guest experiences. At ibis Wellington, we're looking for an energetic and experienced Housekeeping Team Leader who thrives on leading by example and takes pride in creating outstanding guest experiences. This is a part-time position working on a rotating 7-day roster. You'll be a hands-on leader, coach, and problem-solver who helps our team deliver exceptional standards every day. Inspire and support a high-performing housekeeping team Lead daily room inspections and quality checks Lead from the front by jumping in wherever needed to support the team Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required Ensure guest rooms and public areas consistently exceed expectations Take initiative to add a personalized experience for the guest Champion care for guests’ privacy and belongings, while ensuring exceptional service Help coordinate room allocations to maximise efficiency Assist with team training, onboarding, and development Respond professionally to guest enquiries and resolve concerns with care Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure Champion health, safety, and hotel compliance standards We're searching for someone who: Has previous experience as a Housekeeping Team Leader, Supervisor or Self-Checker Loves motivating and developing people Brings a positive, solution-focused attitude. Has excellent communication and customer service skills, with the ability to communicate fluently in English. Stays calm and organised in a fast-paced environment Enjoys working collaboratively Is reliable, flexible, and able to work a rotating 7-day roster, including weekends and public holidays Holds New Zealand work rights (citizenship, residency, or a valid visa) A current first aid certificate is a bonus. At Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including: Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Daily staff meals are on us while you're on duty. Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's Parental Leave Scheme: Supporting you in all stages of life. Join in on staff celebrations and get recognised for your tenure. Accor's refer-a-friend bonus Uniform provided & laundered Access to our Employee Assistance Program Join us at Ibis Wellington, where your career journey is as exciting as the destination! Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.