HPC & AI Hardware - Engineering Resolution Engineer

Job description

HPC & AI Hardware - Engineering Resolution Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPC & AI Hardware - Engineering Resolution Engineer Location: Bristol Job Type: Permanent, Full-Time Join the Team Powering the World's Most Advanced Computing Environments Hewlett Packard Enterprise is seeking a talented and customer-focused HPC & AI Hardware - Engineering Resolution Engineer to join our expert support organisation. This is an exciting opportunity to work on cutting-edge High Performance Computing (HPC) and Artificial Intelligence (AI) platforms, supporting complex hardware environments and helping customers maximise the value of their technology investments. If you're passionate about hardware engineering, troubleshooting complex systems, and working directly with customers to solve challenging technical problems, we'd love to hear from you. The Opportunity As an HPC & AI Hardware - Engineering Resolution Engineer , you will be responsible for diagnosing, troubleshooting, and resolving complex hardware issues across HPC and AI environments. Working closely with customers, engineering teams, manufacturing, R&D, and support organisations, you will play a key role in ensuring reliable system performance and delivering exceptional customer experiences. This role combines deep technical expertise with strong communication and customer engagement skills, allowing you to make a direct impact on some of the most advanced computing environments in the world. What You'll Be Doing As an Engineering Resolution Engineer, you will: Investigate, diagnose, and resolve complex hardware-related issues in HPC and AI environments. Perform root cause analysis and develop effective corrective actions. Support customers throughout the entire lifecycle of a service issue, from initial diagnosis through to resolution. Analyse system hardware, interconnect, and infrastructure issues. Provide technical guidance, workarounds, and permanent solutions where possible. Work closely with Global Remote Support, Manufacturing, Testing, Training, Publications, Support Planning, and R&D teams. Manage escalations to engineering and development teams, ensuring issues are accurately documented and communicated. Support both HPE and third-party hardware solutions within customer environments. Maintain detailed case documentation and provide timely updates to customers and internal stakeholders. Assist with break-fix management through remote troubleshooting and on-site repair coordination. Participate in a rotating on-call schedule providing 24x7 support coverage. Travel periodically to support customer installations, training activities, and remote systems. What We're Looking For We are looking for a technically strong individual who enjoys solving complex problems while delivering exceptional customer service. Essential Requirements Bachelor's Degree, Associate Degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Computer Science, or a related discipline. Typically 5-8 years of relevant experience, ideally within an HPC, AI, or enterprise technology environment. Strong knowledge of Linux and Unix operating systems. Experience maintaining hardware and software systems. Familiarity with diagnostic and debugging tools used for problem isolation. Strong analytical and troubleshooting skills. Excellent written and verbal communication skills in English. Ability to work effectively under pressure whilst managing multiple priorities. Experience gathering, analysing, and documenting technical data to support issue resolution. Ability to work collaboratively with global teams and technical specialists. Strong customer-facing and relationship management skills. Technical Expertise Experience in one or more of the following areas is highly desirable: Hardware diagnostics and system troubleshooting. Mechanical systems and component analysis. Electrical systems and component design. Air and liquid cooling technologies. Water chemistry knowledge. HPC infrastructure and hardware platforms. Enterprise server, storage, and networking environments. Additional Requirements Willingness to participate in an on-call rotation. Availability to provide after-hours support when required. Ability to travel domestically and internationally on occasion. Comfortable working in customer data centre environments. Physical agility and mobility to safely perform the duties of the role, including handling and moving equipment, working within technical environments, and lifting equipment weighing over 50lbs (23kg). Strong commitment to safety and best working practices. Comfortable working around high-voltage equipment and infrastructure. What Success Looks Like The successful candidate will: Deliver outstanding customer support and technical expertise. Resolve complex hardware issues efficiently and effectively. Build trusted relationships with customers and internal teams. Drive problem resolution through strong technical investigations. Contribute to continuous improvement and knowledge sharing. Act as a key technical resource within the HPC and AI support organisation. Demonstrate a proactive approach to learning and adopting new technologies. Why Join HPE? At HPE, you'll have the opportunity to: Work on some of the world's most advanced HPC and AI technologies. Collaborate with highly skilled engineering teams across the globe. Support leading research institutions, enterprises, and government organisations. Access ongoing training, development, and career progression opportunities. Gain exposure to innovative technologies and emerging computing architectures. Be part of a collaborative culture focused on innovation, customer success, and technical excellence. If you're a hands-on engineer who thrives on solving challenging technical problems and wants to work at the forefront of HPC and AI technology, we'd love to hear from you. Apply today. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Engineering Job Level: TCP_03 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.