HPE Networking Engineer II

Job description

HPE Networking Engineer II This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: How you will make your mark: Troubleshoot and diagnose customer-reported networking issues and drive them to satisfactory resolution. Deliver a high level of customer satisfaction through effective technical support and communication. Provide both Case Management and Solution Management support. Manage customer cases by ensuring timely identification, troubleshooting, and resolution of reported issues. Support customer solutions by helping ensure optimal performance and operational stability. Develop and execute technical and operational action plans to analyze and resolve customer issues. Coordinate with appropriate internal teams to ensure ownership and resolution of reported issues. Escalate issues when necessary to ensure timely resolution and customer success. Validate and reproduce customer-reported issues in a remote lab environment when required. Collaborate effectively with HPE Aruba Networking teams, customers, Quality Assurance, Engineering, and Field Support organizations. Manage multiple priorities and work independently with minimal supervision. About you Excellent written and verbal communication skills in English. Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Communications Engineering, or a related field; equivalent experience will also be considered. Prior experience in networking, technical support, customer support, or a related field is preferred. CCNA certification or equivalent networking knowledge. Understanding of networking fundamentals, including: Routing and Switching Wireless Networking TACACS+ AAA (Authentication, Authorization, and Accounting) RADIUS SNMP IEEE 802.1X DNS DHCP Strong troubleshooting and problem-solving skills. Ability to analyze complex technical issues and communicate solutions effectively. #Li-Hybrid Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #bulgaria Job: Engineering Job Level: TCP_02 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. 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