HQ - Junior IT Helpdesk Engineer

Job description

Join us to shape the future of work: your next adventure awaits! **The position** We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management. ### Responsibilities - Handling Helpdesk Tickets - IT support for office infrastructure - WiFi, Network Connectivity - Managing devices through WorkspaceOne - Management of Endpoint Security through Carbon Black - Onboarding and Offboarding users - Image laptops to get them ready and wipe laptops according to procedures - Keep records of assets up to date - You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users ### You have - Experience of helpdesk and desktop support - Ambitious, driven, and able to handle pressure and prioritise tasks - Good automation skills or working towards this - Excellent communication skills with all stakeholders - An understanding of Local Area Networking including WiFi and related security concepts - Management of connectivity in small sites, firewalls, switches, APs - Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS - Enthusiastic about technology and adaptable to change - Excellent documentation skills