Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. We are now very excited to grow that team further by hiring a new HR Advisor who will provide high-quality, commercially focussed HR support across the organisation. What will you be doing? Advise and support managers on complex employee relations matters, including performance management, disciplinaries (up to and including dismissal), investigations, probation reviews and absence management. Manage short- and long-term absence cases, including Occupational Health referrals and interpretation of recommendations. Attend and support employee relations meetings and hearings, ensuring fairness, consistency and policy compliance. Produce accurate documentation, including meeting notes and outcome letters. Create, review and update HR policies to ensure legal compliance and alignment with best practice. Support the communication and effective embedding of HR policies and processes across the business. Identify opportunities to improve and streamline HR processes, contributing to continuous improvement initiatives. Deliver training sessions and workshops to build manager capability and confidence in handling people matters. Provide coaching and guidance to managers on HR policies and employee issues. Support wider HR operations, including onboarding, engagement initiatives, annual HR processes and organisational change activity. Maintain accurate and confidential employee records in line with data protection requirements. Why should you apply? At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. When you join Phoenix, you can expect: A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. Take a look at our Culture Blueprint to get a real sense of who we are. What are we looking for? The right person for this role will be an experienced HR generalist with a fantastic track record in handling employee relations cases. We will be looking for somebody who has experience working in a similar office-based sector and within a similar-sized organisation (250-500 people) in a role that has a broad level of responsibility. Key Skills & Experience: CIPD Level 5 qualified Strong and up-to-date knowledge of employment law Strong knowledge of HR best practices Proven ability to manage ER cases independently, including complex and sensitive matters. Confident in influencing and partnering with stakeholders at all levels. Proficiency with HRIS (preferably Dayforce) Strong organisational skills with the ability to thrive in a fast-paced environment. Experience working in the IT industry would be a big bonus! Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42) on a hybrid basis How many interviews? Following a screen with the Recruitment Manager you can expect a two-stage interview process What are the benefits? You can read about the benefits on offer here 😊 *Important* BPSS Check As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
We are now very excited to grow that team further by hiring a new HR Advisor who will provide high-quality, commercially focussed HR support across the organisation.
What will you be doing?
- Advise and support managers on complex employee relations matters, including performance management, disciplinaries (up to and including dismissal), investigations, probation reviews and absence management.
- Manage short- and long-term absence cases, including Occupational Health referrals and interpretation of recommendations.
- Attend and support employee relations meetings and hearings, ensuring fairness, consistency and policy compliance.
- Produce accurate documentation, including meeting notes and outcome letters.
- Create, review and update HR policies to ensure legal compliance and alignment with best practice.
- Support the communication and effective embedding of HR policies and processes across the business.
- Identify opportunities to improve and streamline HR processes, contributing to continuous improvement initiatives.
- Deliver training sessions and workshops to build manager capability and confidence in handling people matters.
- Provide coaching and guidance to managers on HR policies and employee issues.
- Support wider HR operations, including onboarding, engagement initiatives, annual HR processes and organisational change activity.
- Maintain accurate and confidential employee records in line with data protection requirements.
Why should you apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
- A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
- Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
- A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
- A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
- Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
- Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
What are we looking for?
The right person for this role will be an experienced HR generalist with a fantastic track record in handling employee relations cases. We will be looking for somebody who has experience working in a similar office-based sector and within a similar-sized organisation (250-500 people) in a role that has a broad level of responsibility.
Key Skills & Experience:
- CIPD Level 5 qualified
- Strong and up-to-date knowledge of employment law
- Strong knowledge of HR best practices
- Proven ability to manage ER cases independently, including complex and sensitive matters.
- Confident in influencing and partnering with stakeholders at all levels.
- Proficiency with HRIS (preferably Dayforce)
- Strong organisational skills with the ability to thrive in a fast-paced environment.
Experience working in the IT industry would be a big bonus!
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) on a hybrid basis
How many interviews?
Following a screen with the Recruitment Manager you can expect a two-stage interview process
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work.
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work.
