HR Advisor

Job description

As a People Experience Advisor, you will provide practical, accurate and employee-focused support across the employee lifecycle. Acting as a first point of contact for managers and employees, you will advise on people policies and processes, manage routine and moderately complex employee relations matters, and help ensure a consistent, high-quality service. You will work closely with the wider People Experience team, triaging casework and escalating complex, high-risk or business-critical matters to the People Experience Partner. You will also contribute to people projects, policy development and continuous improvement activity ### The Role · Provide timely and accurate advice to employees and managers on people policies, procedures and day-to-day queries. · Triage employee relations cases, independently managing lower to moderate-risk matters and escalating complex cases appropriately. · Support formal processes including disciplinary, grievance, absence, probation and performance matters through effective coordination, documentation and guidance. · Maintain accurate case records and employee data in line with privacy, confidentiality and data-management requirements. · Support employee lifecycle activity, including onboarding, offboarding, contractual changes and benefits or payroll coordination where required. · Coordinate client vetting requirements, monitor progress and support the delivery of relevant service measures. · Support policy reviews, research, communications and the implementation of process or legislative changes. · Contribute to People Experience projects focused on employee engagement, experience and operational improvement. · Work collaboratively within the people experience team and with wider business stakeholders to support team and organisational priorities. ### Essential Skills · Experience in an HR advisory or generalist people role. · A working knowledge of UK employment law and HR practice. · A CIPD qualification at Level 3 or above. · Confidence advising employees and managers, with the judgement to recognise when escalation is required. · Excellent written and verbal communication skills, with a clear and professional approach. · Strong organisation, planning and prioritisation skills, with the ability to manage a varied workload. · Excellent attention to detail and the ability to handle sensitive information appropriately. · Effective stakeholder-management and interpersonal skills. · Confidence using Microsoft Office applications, including Word and Excel. · The ability to work with complexity and nuance while maintaining a positive employee experience. ### It would be great if you could also · A CIPD qualification at Level 3 or above. · Experience within a professional services environment. · Experience within a fast-paced working environment.