HR Agent with English and Spanish

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: HR Argent As an HR Agent, you will be part of the HR Shared Services team to deliver consistent and high-level customer service to employees and managers across multiple countries. In this role, you’ll be responsible for acting as the first line of support (Tier 1) for HR-related inquiries and managing high-volume transactions throughout the employee lifecycle. Your Responsibilities: Act as the primary point of contact for employees and managers regarding administrative queries, utilizing internal ticketing and HR systems. Manage high-volume transactions throughout the employee lifecycle while maintaining professional and efficient customer service standards. Deliver services within defined SLAs/KPIs, driving operational efficiency and identifying opportunities for continuous improvement. Educate the business on accessing HR knowledge and content to enhance the overall employee experience. Collaborate with various HR teams to escalate and resolve complex issues while handling sensitive and confidential information. What You Need to Succeed (minimum qualifications): Bachelor’s Degree. Experience in HR or Shared Service Operations within an international environment. Fluency in Spanish and Portuguese. Familiarity with HR tools such as ticketing systems and internal HR Systems (e.g., Workday, ServiceNow). What will give you a competitive edge (preferred qualifications): Advanced proficiency in Microsoft Office. Experience working in a remotely managed team with the ability to handle the role independently. Flexibility to work different shifts to accommodate time zones (e.g., afternoon shifts in Warsaw). Proven planning, organizational, and problem-solving skills with a people-centric mindset. Additional Information: Travel: 0%-5% Location: Guadalajara, MX Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco Benefits and Perks: We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: Sueldo a partir de $21,560 MXN nominal mensual Vales de despensa Fondo de ahorro Vales de restaurante 33 días de aguinaldo SGMM Seguro de vida PTU Prima de vacaciones del 80% Bono anual Días libres adicionales (8 días) Plan de pensiones Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco) Viernes cortos Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.