HR Business Partner

Job description

The **RISE mission** is to **Accelerate Internet for the Philippines** - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries. From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support. To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction. Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences. Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us. HR Business Partner provides general human resources support for assigned personnel and/or projects or units, including staffing, retention, orientation, career development, performance management, compensation, employee relations, talent management and communications. Ensures that HR policies and practices are consistent with company standards and are correctly communicated and implemented. HR Business Partner provides guidance and support to resolve supply/demand issues and provides input into resource planning activities. ### Duties and responsibilities - Work closely with employees to improve work relationships, build morale and increase productivity, enable performance and retention - Acts as consultant for the Leadership Team and other stakeholders, especially providing HR guidance - Develop and implement HR policies, guidelines, programs and practices in: Employee relations, Organizational development, Compensation and benefits, Performance management, etc. - Participate in HR strategy creation and implementation. - Provide guidance and input on business unit restructures, workforce planning and succession planning - Handle HR systems, documents and Employee queries - Address employee concerns and issues, investigate complaints, and ensure compliance with employment laws and regulations, including labor relations matters. - Analyze HR and other relevant data (e.g., performance reviews, sales targets) to identify trends, assess performance, and inform strategic decision-making. - Facilitate organizational change initiatives, employee engagement activities, and development programs. - Support the implementation of performance management processes, including goal setting, performance reviews, and coaching. - Perform other people related duties as assigned ### Qualifications - Bachelor’s degree in Psychology, Management and other related degree programs - Solid (5+ years) work experience in HRBP, HR Generalist or HR specialist role - Previous experience transacting with DOLE or NLRC in handling labor disputes and employee grievances - Previous experience in exposure to performance improvement and incentive building - Strong working knowledge or exposure to software technology, telco or the IT industry - A high degree of professionalism, propriety and morale - Ability to prioritize and effectively manage between day-to-day requests and proactively driving a more strategic people agenda - Neutral and able to think critically in situations that are otherwise complicated in nature - Experience in B2B Sales organization is a plus ### Personal attributes - Strong oral and written communication skills - Ability and willingness to learn - Proactivity and courage - Leadership - Analytical skills ### Working conditions - Home Office Location: Cebu City - Some travel will be required - Potential for work outside of business hours on occasion to meet deadlines - Flex time schedule