HR Business Partner, Rakuten Travel - Human Resources & General Affairs Office, Travel & Mobility Business (C&M)
rakuten/rakuteninc
Tokyo, Japan
Posted Sep 11, 2026
- Other
Job description
Job Description: Department Overview In the HR department of the Travel & Mobility business, we are tackling various challenges in collaboration with the management team to achieve Rakuten Travel's goal of becoming the No.1 OTA (Online Travel Agency) in Asia. Rakuten Travel: To further accelerate the growth of our business both domestically and internationally, we are planning and executing various HR initiatives. We are working as "One Team" with both business and corporate organizations to achieve our mission. Position: Why We Hire We provide comprehensive HR services to our business, including performance evaluation, labor management, employment contract management, and HR system planning and operation. We are striving to further enhance our HR services to contribute more to the business. In addition, with the integration of group companies, the HR department is entering a new stage. Moving forward, we are recruiting members to strengthen our organizational structure so that we can provide even higher quality HR services to the business and our employees across these broad areas. 1. Contribute to Dynamic Business Growth Aiming for Asia's No.1 You will have the opportunity to plan and execute HR initiatives directly linked to business strategy, working closely with management to achieve Rakuten Travel's goal of becoming Asia's No.1 OTA. This role goes beyond mere back-office operations, allowing you to experience HR as a driving force for business growth. 2. Deepen Expertise Across a Wide Range of HR Domains and Achieve Career Advancement You can gain experience across a broad spectrum of HR areas, including performance evaluation, labor management, employment contract management, HR system planning and operation, and even HR for integrated group companies. Through diverse tasks, you can deepen your expertise as an HR professional and significantly expand your career options. A path is open for you to become an HR specialist or a manager in the future. 3. Hone Problem-Solving Skills Through Collaboration with Management and On-Site Teams You will gain experience deeply understanding business challenges through close communication with management and on-site teams, and deriving optimal solutions through data-driven analysis. 4. A Unified Workplace Environment Aiming for Mission Achievement as One Team We foster an environment where business divisions and corporate departments come together as "One Team" to achieve our mission. By collaborating across departments and roles, you can contribute to generating significant results. Position Details You will be responsible for HR operations primarily related to the domestic business within the Travel & Mobility Business. - Performance evaluation Management: Managing operational aspects related to performance evaluations. Formulating and disseminating evaluation and compensation policies. - Labor Relations & Welfare: Responding to employee inquiries and consultations (e.g., HR interviews). Managing various labor-related metrics (e.g., working hours, overtime, health check-ups). Handling operations related to industrial physician consultations, leave of absence, and return-to-work processes. - Employment Contract & Policy Administration: Managing employment contract renewals. Processing changes in employment types. Developing, disseminating, and promoting various HR-related guidelines. - Group companies HR Operations: Overall HR duties, including payroll and social insurance, new hire and termination management, and evaluation processes. - Other: Planning and execution of various HR initiatives. We may ask you to participate in PJT, which is a work within a team, or PJT, which is carried out by a department beyond a team, or project management. Work Environment Our Human Resources & General Affairs Office consists of 18 members, including the manager from both junior and experienced professionals. Background of mid-career hires - Experience in administrative departments within the wholesale and retail industry - Experience as a flight attendant at an airline Example Career Paths - Starting as a team member and advancing to management - Transitioning to other HR functions (e.g., labor relations, performance evaluation, recruitment) Mandatory Qualifications: - Basic PC skills (Word, Excel, PowerPoint) - Ability to embrace change positively and act with flexibility and speed - Problem-solving skills based on smooth communication with management and on-site staff - Proactive attitude to identify issues, organize information, and propose and implement solutions - Business-level English proficiency (native level, TOEIC 800 or equivalent) Desired Qualifications: - HR experience in a business company or consulting experience in the HR field - Experience using HR systems and databases - Possession of HR-related qualifications (e.g., Certified Social Insurance and Labor Consultant, HRBP) - Experience in problem-solving using data - Experience in managing and promoting projects within and across departments - Experience in managing multiple team members Other Information: Additional information on Location Rakuten Crimson House 1-14-1, Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: