HR Business Support Senior Specialist-HR

Job description

Job Summary HR Business Support Supervisor plays a crucial role in providing comprehensive HR support and expertise to internal stakeholders, ensuring smooth HR operations, and contributing to the achievement of Zahid Business excellence. This Job holder will possess a deep understanding of HR functions, excellent problem-solving abilities, and a strong customer service orientation. Key Accountabilities • Handling complex employee inquiries and issues. • Ensuring compliance with labor laws and regulations. • Collaborating with HR team for continuous improvement. • Providing guidance to managers on employee relations matters. • Coaching and mentoring HR Business Support. • Workforce management in line with manning charts practice. • Maintaining accurate employee data in HR system. • Generating HR reports and analytics. • Conducting regular audits to identify and resolve data discrepancies. • Aligning HR practices with industry best practices and legal requirements. • Collaborating with cross-functional teams to communicate policy changes. • Handling employee relations issues, investigations, and conflict resolution. • Conducting investigations into employee complaints or misconduct. • Advising managers on disciplinary actions and performance improvement plans. • Contributing to HR initiatives like performance management, employee engagement, and diversity and inclusion programs. Knowledge, Skills and Aptitude Educational Qualifications and Certifications: Bachelor's degree in Human Resources Management, Business Administration, or a related field. A master's degree in a relevant discipline can be advantageous. Knowledge: Understanding of HR policies, procedures, and best practices Technical Skills: Proficiency in using HR information systems such as, SAP Success Factor Ability to collect, analyse, and interpret HR data to identify trends, patterns, and insights. Microsoft Office Suite Language Skills: Arabic is desirable. English is essential Experience : Minimum of 5-7 years’ experience in HR, with a focus on HR business partnering. Key Interactions Key Internal Contacts: Talent Acquisitions team Talent Management team AGA team Key External Contacts: All Zahid Business units Direct Reports: HRBS Specialist