HR Customer Service Representative-BT Spanish

Job description

The HR Customer Service Rep-Spanish receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues. He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. The CSR solves problems largely by precedent with referral to detailed instructions/procedures. This role escalates issues and seeks advice when faced with non-standard issues/problems. Should be Bilingual speaking Spanish fluently. Thanks, Best Regards Namratha Gandavarapu 317-210-8733 About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.