HR GBS Specialist, Employee Lifecycle (Australia Market)

Job description

The HR GBS Specialist - Employee Lifecycle Services (Australia) is responsible for delivering end-to-end Employee Lifecycle services for the Australia portfolio within the Asia Hire to Retire (H2R) Shared Business Services organization. The role supports employees, managers and HR Business Partners throughout the employee lifecycle by delivering accurate, timely and customer-focused HR operations while ensuring compliance with global standards and Australian employment requirements. Working closely with other H2R specialists, the position contributes to service excellence through process standardization, knowledge management, continuous improvement and effective collaboration across the Asia Shared Business Services organization. Main Responsibilities Employee Lifecycle Administration Deliver end-to-end Employee Lifecycle services for the Australia portfolio, including: Employment data maintenance in Workday Processing employment changes Employment contract preparation and amendments Employee document management and retention Leave administration, including family leave and sick leave processing Processing employee status changes Employee record updates and validations Employee documentation and correspondence Offboarding administration and documentation Exit process coordination Employment certificate preparation HR compliance documentation Employee file maintenance Employee Case Management Provide operational support for employee and manager inquiries by: Managing HR service requests and cases Resolving standard Employee Lifecycle inquiries Coordinating with HR Business Partners and Centers of Excellence on non-standard cases Ensuring timely communication and resolution Escalating complex or policy-related cases where appropriate Identifying recurring issues and recommending process improvements Operational Excellence Support operational excellence by: Identifying opportunities to simplify Employee Lifecycle processes Improving service quality and consistency Supporting automation initiatives Standardizing operational practices Contributing to knowledge sharing across the Asia H2R team Supporting implementation of process improvements Benefits Administration: Deliver operational support across global and local Benefits processes, including: New hire benefit enrolment Life event administration Annual enrolment campaigns Eligibility validation Benefits documentation review Employee benefit inquiries Vendor coordination Benefits reporting Survey data preparation Standard benefits case management Escalation of non-standard benefit cases Process Documentation & Knowledge Management Support the Employee Lifecycle process framework by: Updating local work instructions Contributing to Standard Operating Procedure (SOP) improvements Maintaining Knowledge Articles Documenting approved Australian process variations Supporting knowledge transfer and cross-training activities Ensuring operational documentation remains current and audit-ready Governance & Compliance Support operational governance through: Monitoring Employee Lifecycle SLAs Supporting KPI reporting Ensuring compliance with approved global processes Supporting audit readiness Identifying operational risks Escalating exceptions requiring policy interpretation or legal review Buddy Responsibilities: Primary Buddy: H2R Specialist, Employee Lifecycle Services (Australia) Responsibilities include: Knowledge sharing. Mutual operational support. Supporting process changes. Emergency support may be provided to Singapore and Malaysia Employee Lifecycle services with the purpose of operational excellence and knowledge build and expertise. Decision Making: Has authority to: Prioritize Employee Lifecycle activities within the Australia portfolio Resolve standard Employee Lifecycle cases independently Recommend operational improvements Recommend updates to local work instructions and Knowledge Articles Escalate complex employment, compliance or policy matters requiring specialist review Contribute to continuous improvement initiatives Experience 2–3 years of experience in HR Operations, Employee Lifecycle Administration or HR Shared Services within a multinational organization Experience managing end-to-end employee lifecycle transactions Experience working with Workday or comparable HCM platforms Experience supporting employee case management and HR service delivery Experience supporting Australian HR operations or Australian employment practices is highly desirable Experience within a Shared Services or Global Business Services environment is preferred Demonstrated ability to manage multiple priorities while maintaining accuracy and excellent customer service. Education Bachelor’s degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be considered Lean, Six Sigma or HR certifications considered an advantage Languages : Fluent English (spoken and written) Additional Asian language is an advantage Technical/ Functional skills: Workday HR Case Management Systems Microsoft Office Advanced Excel Document Management Systems Process Documentation Knowledge Management Operational Reporting Employee Data Management Other Competencies Demonstrates a customer-focused approach and a genuine commitment to delivering a positive employee experience through accurate, responsive and high-quality HR service delivery. Builds trusted relationships with employees, managers and HR stakeholders through collaboration, professionalism and effective communication. Takes ownership of assigned responsibilities, exercises sound judgement and maintains a high level of accuracy, confidentiality and attention to detail. Proactively identifies opportunities to improve processes, supports colleagues through knowledge sharing and cross-training, and adapts effectively to changing business priorities while contributing to a culture of continuous improvement and operational excellence. Staff : No direct reports Interactions/ interface Builds and maintains effective working relationships with the Asia Service Delivery Lead, HR Business Partners, Local HR teams, HRIS, Payroll, Global Process Owners and Centers of Excellence to ensure efficient and compliant Employee Lifecycle service delivery. Collaborates closely with the Australia Talent Acquisition Specialist to provide a seamless transition from candidate to employee and partners with internal stakeholders to resolve operational issues and continuously improve employee experience. Where required, works with external service providers and government authorities in support of employment administration and compliance activities. Job challenge Contributing and developing expertise to the delivery of high-quality HR services in a dynamic, collaborative, and process-driven environment. Work environment and Additional information: Corporate office environment Additional Information for the job What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. Our Benefits Competitive salary and benefits​​​​​​ Hybrid work available (not applicable to all roles) Pension contributions Access to Training and Development Access to Concierge Partnerships Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.