HR GBS Specialist, Employee Lifecycle Services (Singapore & Malaysia)

Job description

Louis Dreyfus Company is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, Louis Dreyfus Company enjoys strong regional presence in North and South America, Europe, Asia, the Middle East and Africa. Louis Dreyfus Company operates with the drive of a young organization, tempered, and fueled by over more than 170 years of experience and expansion in the field of agricultural commodities. Today, with offices in more than 55 countries and approximately 18,000 employees, the Group stands strong, pragmatic, and diversified, guided by a multi-cultural management staff devoted to its aims and to its unique business model. The Shared Business Services (SBS) at LDC Company is in a phase of rapid expansion and transformation, to meet the firm’s ambitious growth and diversification strategy. The Transition function plays a key role in migrating and stabilizing new processes being migrated to SBS centers across diverse functional domains and ensuring a smooth handover from donor to SBS functional teams JOB DESCRIPTION The HR GBS Specialist, Employee Lifecycle & Benefits (Singapore and Malaysia) is responsible for delivering high-quality Employee Lifecycle, Employee Inquiry, Document Retention and Benefits Administration services for the Singapore and Malaysia portfolio within the Asia Hire to Retire (H2R) Shared Business Services organization. The role acts as the main operational HR Services contact for Singapore and Malaysia, ensuring accurate, timely and customer-focused support to employees, managers and HR stakeholders. It supports the consistent execution of standardized global H2R processes while ensuring that approved local requirements and country-specific practices are properly reflected in day-to-day delivery. This position plays an important role in maintaining service continuity by combining strong operational ownership with broad process knowledge across lifecycle, benefits, inquiries and documentation. Main Responsibilities Employee Lifecycle Administration Deliver end-to-end Employee Lifecycle services for Singapore and Malaysia, including: Employment data maintenance in Workday Processing employment changes Employment contract preparation and amendments Employee document management and retention Leave administration, including family leave and sick leave processing Processing employee status changes Employee record updates and validations Employee documentation and correspondence Offboarding administration and documentation Exit process coordination Employment certificate preparation HR compliance documentation Employee file maintenance Employee Inquiries & Case Management Support employees, managers and HR stakeholders by: Managing standard HR inquiries and service requests Responding to employee lifecycle and benefits-related questions Triage and resolution of standard HR cases Escalating complex or non-standard cases to HRBP, CoE or relevant stakeholders Tracking cases through to completion Identifying recurring questions and supporting Knowledge Article updates Maintaining a responsive and customer-focused service experience Benefits Administration Deliver operational benefits administration support for Singapore and Malaysia, including: New hire benefits enrolment Life event benefits changes Annual enrolment administration Eligibility validation Benefits documentation review Employee benefit inquiries Vendor coordination Benefits reporting Standard benefit case resolution Escalation of non-standard benefits cases to the appropriate CoE or local HR stakeholder Ensure benefits administration is accurate, timely and aligned with global standards, local market practices and approved plan rules. Document Retention Support employee document management processes, including: Uploading employee documents to approved systems Maintaining employee records Supporting document retention requirements Coordinating document deletion or purging where required and approved Ensuring documentation is complete, accurate and audit-ready Operational Excellence Contribute to continuous improvement by: Identifying opportunities to simplify lifecycle and benefits processes Supporting standardization across Singapore and Malaysia Improving Knowledge Articles and work instructions Supporting automation opportunities Sharing recurring issues and improvement ideas with the SDL and process owners Supporting service quality and first-time-right improvements Process Documentation & Knowledge Management Maintain and support process documentation for: Employee Lifecycle Employee Inquiries Benefits Administration Document Retention Offboarding Responsibilities include maintaining local work instructions, updating Knowledge Articles, documenting approved Singapore and Malaysia process variations, supporting SOP updates and ensuring documentation remains current and usable for cross-training and audit readiness. Governance & Compliance Support service governance by: Monitoring SLA adherence for assigned activities Providing KPI inputs where required Maintaining accurate employee and benefits records Supporting audit preparation Escalating operational risks or compliance issues Ensuring activities follow approved global processes and local requirements Buddy Responsibilities Primary Buddy: H2R Specialist, Singapore & Malaysia Talent Acquisition Responsibilities include: Knowledge sharing Mutual operational support Supporting process changes Emergency support may be provided to Australia Employee Lifecycle with the purpose of operational excellence and knowledge build and expertise. Decision Making Has authority to: Resolve standard employee lifecycle and benefits cases independently Prioritize assigned operational workload Escalate complex or non-standard cases to HRBP, CoE, Payroll or other relevant stakeholders Recommend updates to work instructions and Knowledge Articles Recommend process improvements for Singapore and Malaysia HR Services Support operational decisions within agreed process boundaries Experience 3–6 years of experience in HR Operations, Employee Lifecycle Administration, Benefits Administration or HR Shared Services within a multinational organization Experience supporting employee lifecycle transactions in a multinational environment Experience handling employee inquiries and HR cases Experience with benefits administration, enrolment processes or vendor coordination is strongly preferred Experience working with Workday or comparable HCM platforms Experience in Shared Services or Global Business Services is desirable Experience supporting Singapore and/or Malaysia HR operations is an advantage Ability to manage multiple processes across more than one country while maintaining accuracy and service quality Education Bachelor’s degree in Human Resources, Business Administration, Law, Psychology or a related field, equivalent experience will also be considered Lean, Six Sigma or HR certifications considered an advantage Languages : Fluent English (spoken and written) Additional Asian language is an advantage Technical/ Functional skills: Workday HR Case Management Systems Microsoft Office Excel Document Management Systems Process Documentation Knowledge Management Operational Reporting Employee Data Management Other Competencies Demonstrates a customer-focused approach and a genuine commitment to delivering a positive employee experience through accurate, responsive and high-quality HR service delivery. Builds trusted relationships with employees, managers and HR stakeholders through collaboration, professionalism and effective communication. Takes ownership of assigned responsibilities, exercises sound judgement and maintains a high level of accuracy, confidentiality and attention to detail. Proactively identifies opportunities to improve processes, supports colleagues through knowledge sharing and cross-training, and adapts effectively to changing business priorities while contributing to a culture of continuous improvement and operational excellence. Staff : No direct reports Interactions/ interface Builds and maintains effective working relationships with the APAC Service Delivery Lead, HR Business Partners, Local HR teams, Payroll, HRIS, Benefits CoE, Global Process Owners and other H2R process owners to ensure consistent Employee Lifecycle and Benefits service delivery for Singapore and Malaysia. Collaborates closely with the Southeast Asia Talent Acquisition Specialist to ensure smooth onboarding handover and with the Australia Employee Lifecycle Specialist for cross-coverage and shared process learning. Externally, works with benefits providers, HR service vendors and other external partners as required to support accurate and timely service delivery. Job challenge Contributing and developing expertise to the delivery of high-quality HR services in a dynamic, collaborative, and process-driven environment. Work environment and Additional information: Corporate office environment Additional Information for the job What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. Our Benefits Competitive salary and benefits​​​​​​ Hybrid work available (not applicable to all roles) Pension contributions Access to Training and Development Access to Concierge Partnerships Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.