HR Learning Specialist Trilingual

Job description

You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together. That's Sharing Expertise. Purpose of the Position To provide specialized support in learning administration processes within the HR function (Spa - Eng - Por), resolving complex inquiries that require specific HR knowledge and deeper policy interpretation. The role focuses on administrative and transactional tasks related to learning, within the scope of People Services. Responsibilities (Please describe the main responsibilities of the position: what you do, through what means, and why you do it.) Handles general inquiries, telephone calls and e-mail queries into the HR SSC - Act as first filter, supported by answers to predefined questions Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR different teams involved when unable to resolve them personally and/ or provides administrative support Ensures contact with relevant experts to develop and maintain a detailed knowledge of the designated processes/policies/trainings for the countries covered Responsible for handling the LMS processes including but not limited to: maintaining programs, courses, items data and files updated according to country needs, and preparation/creation of documents and templates Manages data related processes and reviews requests and documentation regarding but not limited to: modifications, update requests, focused groups, and specific individual cases Ensures that all queries are logged using the enquiry management tool Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction Performs ad hoc reporting as needed Supports training of new specialists Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives around the world.