HR Learning Support Specialist - GBS (m/f)

Job description

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving efficiency and excellence across the globe. Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future. Our mission is clear: ● Operational Excellence: We are pioneering the next era of business services by re-engineering and automating processes with RPA and Generative AI. ● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your physical and mental health. ● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the future leaders of the Air Liquide Group. Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa, the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service center; you are joining a global movement where innovation meets humanity. Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and grow with us. How will you CONTRIBUTE and GROW? The Shared Services Learning Support Specialist will be responsible for executing and supporting the day-to-day operational activities of the Learning Support Services function within a centralized shared services model. This role requires a detail-oriented and organized individual who can effectively manage administrative tasks, support learning delivery, and ensure smooth functioning of learning processes for multiple departments or business units. Learning Needs and Planning Support: Assist in the collection of learning needs from various departments Support the development and management of learning plans by handling administrative tasks related to planning and documentation Learning Offer Management Support: Assist in managing the learning offer, including administrative tasks related to adding new courses and reviewing existing ones Ensure learning offer information is up-to-date and accessible to all employees ​​​ Learning Delivery and Administration: Coordinate and manage learning sessions, including scheduling, logistics, and participant communication for multiple departments Oversee the administration of learning platforms and systems (e.g. Workday) for the entire shared services function, including user support and data entry Manage the enrollment process for learning programs and track participant progress across different units ​​​ Stakeholder Collaboration Support: Provide administrative support for collaboration with various departments and business unit leaders Act as a point of contact for basic learning and development inquiries from all supported areas, escalating complex issues as needed ​ Reporting and Analysis Support: Assist in generating reports on learning activities and outcomes by compiling data and preparing basic reports Support the analysis of learning data by maintaining accurate records and providing data summaries Continuous Improvement Support: Assist in reviewing and improving learning processes and methodologies by providing feedback and implementing approved changes Stay updated on administrative best practices in learning and development and shared services delivery models Are you a MATCH? Proven experience in an administrative or operational role, preferably within a learning and development or shared services environment Strong organizational and time management skills Excellent attention to detail and accuracy Ability to work effectively in a team and collaborate with diverse stakeholders Proficiency in using learning management systems (Workday knowledge is a plus) and other administrative software Basic analytical skills with the ability to compile and present data. Fluent in English - Mandatory Additionally, Spanish, Italian Dutch or German are preferred #LI-AS1 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.