HR Manager (Contract), People Operations - Naples, FL

Job description

**Position Details** **Location:** Naples, FL **Type:** Contract **Work Model:** Onsite **Compensation:** $50/hr **Who We Are** livingHR is the remote-first, professional services “work agency” created to make work better. We partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products. We believe in taking exceptional care of our people so they can deliver exceptional outcomes for clients, partners, and communities. **Position Overview** livingHR consultants are trusted advisors, delivering strategic and hands-on HR support to our clients. This is a generalist role supporting the foundation behind a premier luxury community in Naples, FL, with a strong focus on the food & beverage and hospitality teams that shape the resident and member experience. **Responsibilities** - Design and deliver client-facing HR solutions using a human-centered approach, improving the workplace experience. - Own delivery excellence, strategic alignment, and profitability across the engagement. - Drive client satisfaction and retention against KPIs (NPS, retention, referrals, account growth). - Partner with the Principal to build client relationships and deliver strategic insights (eNPS, turnover, time to fill), identifying growth opportunities. - Manage projects end to end — reporting, communication, billable tracking, and PM/CRM data — and contribute to QBRs and executive summaries. - Align HR strategy with business objectives and collaborate with project teams to livingHR's delivery standards. **People Operations & Core HR** - Optimize HR processes, policies, and systems for efficiency and compliance. - Implement core HR practices: onboarding, employee relations, policy development. - Advise on federal, state, and local employment law compliance. **Hospitality & Food and Beverage Workforce Support** - Partner with F&B and hospitality leadership on staffing models, seasonal hiring, and service-culture training. - Support recruitment and retention for culinary, front-of-house, and member-services teams. - Align HR practices with the high-touch service standards expected across the community's dining and hospitality operations. **Organizational Design & Workforce Planning** - Analyze org structure and capabilities against strategic goals. - Design workforce plans addressing seasonal demand, skills gaps, succession, and growth. - Facilitate workforce planning workshops with leadership. **Role Requirements** **Core Competencies** - Generalist across livingHR's focus areas (tech, innovation, people analytics, compensation, design, operations, internal P+C, marketing, growth), with strong data storytelling skills. - Client and project management — owns relationships, deadlines, and delivery end to end. - Facilitation — leads workshops and stakeholder sessions with confidence. - Innovation mindset — finds ways to scale work and improve processes. **Experience & Qualifications** - 7–9 years in HR Manager or Generalist role. - Client-facing or in-house HR background within luxury hospitality, resort, or private membership communities strongly preferred. - HRIS/HR technology platform experience a plus. - Bachelor's degree required; Master's degree, SPHR/SHRM-SCP, or HR tech certification a plus. **Work Style & Environment** - Comfortable operating in a high-touch, luxury-service environment, engaging with staff, members, and leadership. - Self-motivated, organized, and an effective communicator in a fast-paced, service-driven role. - Primarily onsite, with regular collaboration across F&B, hospitality, and community leadership teams; occasional physical activity (standing, walking, light lifting up to 10 lbs) supporting on-the-ground operations; reasonable accommodations available.