HR Operations Coordinator, Tour Staff & Employee

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. The HR Operations Coordinator, Tour Staff & Employee plays a critical role in supporting the full lifecycle of both G Adventures Employees and Tour Staff (Chief Experience Officers - CEOs). This role is a 75/25 split between employee lifecycle and the specialized management of independent contractors (CEOs). It plays a critical role in delivering end-to-end Talent support across recruitment, benefits administration, and Talent operations providing support whilst ensuring consistent, and effective people practices across the region .It will ensure operational excellence by managing Talent Administration for the Tour Staff team and act as a liaison between Global Talent & Regional Operations. Key Duties & Responsibilities Global Talent Accountabilities (75%) Talent Acquisition & Onboarding Advise and collaborate with hiring managers through all stages of the recruitment lifecycle, including conducting recruitment planning meetings, recommending best practices, preparing offers of employment and conducting reference checks. HR Operations & Systems Maintain and update employee electronic records in HRIS (Workday), ensuring data accuracy and confidentiality. Process and reconcile Talent-related invoices ensuring timely and accurate payment. Respond to employee queries via the Global Talent Inbox and internal support ticketing systems, ensuring timely, informative and professional communication. Prepare Talent-related correspondence, including reference letters and compensation change notices and ensure documentation is accurate and delivered on time. Payroll, Benefits & Offboarding Manage and oversee benefits administration processes, ensuring accurate, timely and compliant handling of employee benefits. Preparation of payroll reports across multiple jurisdictions and assist in offboarding activities to ensure compliance and consistency. Conduct exit interviews and offboarding process for applicable regions. Tour Staff Accountabilities as per region (25%) Recruitment & Onboarding Provide CEO Talent Support by creating and maintaining new position interviews and HireVue assessments Proactively facilitate Workday training and "knowledge refreshments" for new staff and managers, particularly ahead of peak recruitment seasons. Execute the end-to-end Background Check (BGC) lifecycle, including vendor management (Certn), follow-ups on delays, troubleshooting Polaris integration issues, and managing the exception process for pending results on upcoming trips. Talent Administration Keep up-to-date Talent related documents such as EAP flyers, Workday job aids. Manage the administration of employment/service verification letters as well as Talent inboxes and service tickets for applicable regions and respond in a timely manner. Maintain data integrity across Workday and Polaris, ensuring electronic files, reports, and records are accurate, up-to-date, and compliant on quarterly basis. Assist in the administration of policies, including the management of freelance contractor perks and discount programs. May perform other duties as assigned Skills & Experience Post-secondary education in Human Resources, Business Administration, or a related field. 2–3 years of experience in HR Operations, Talent Acquisition, or a related People Services role, ideally within a global or multi-regional organization. Intermediate to advanced proficiency in HRIS platforms (Workday and Polaris preferred), with a proven ability to manage complex data entry, system troubleshooting, and reporting. Strong proficiency in Microsoft Office Suite, specifically advanced Excel skills (Pivot Tables, VLOOKUPs) for data auditing and reconciliation. Experience managing third-party background check vendors and a track record of meeting strict operational deadlines. Foundational understanding of global employment laws and independent contractor regulations. Ability to review performance data (e.g., Professionalism Reports) and proactively escalate risks or trends to leadership. Exceptional written and verbal communication skills in English, with the ability to provide consultative support to managers across different cultures and time zones. Demonstrated ability to handle sensitive information and manage high-stakes "exception processes" with sound logic and confidentiality. A self-motivated mindset with experience in streamlining workflows and enhancing operational efficiency. Additional Information Base Salary Hiring Range: $45,000.00 - $60,000.00 CAD annually What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.