HR Operations Specialist

Job description

About Wing AI Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can focus on what matters most. Trusted by thousands of teams worldwide, Wing AI combines human expertise with smart systems to deliver fast, reliable, and scalable execution for modern businesses. Role Overview The HR Operations Specialist (Onboarding & Engagement) is responsible for delivering a seamless and engaging employee experience from pre-employment through onboarding and throughout the employee lifecycle. This role oversees onboarding administration, orientation programs, employee engagement initiatives, recognition programs, surveys, and culture-building activities while ensuring compliance with company policies and HR processes. The specialist works closely with hiring managers, department leaders, and cross-functional teams to foster a positive employee experience and strengthen organizational culture. Roles and Responsibilities 1. New Hire Onboarding Manage the end-to-end onboarding process for all new hires. Coordinate pre-employment requirements, onboarding schedules, and documentation. Conduct or facilitate new hire orientation sessions. Ensure timely completion of onboarding tasks, system access, equipment coordination, and HRIS enrollment. Monitor completion of mandatory onboarding courses, handbook acknowledgment, company policies, and compliance requirements. Serve as the primary HR contact for new hires during their onboarding period. Continuously improve the onboarding experience based on survey results and feedback. 2. Employee Engagement Plan, organize, and execute employee engagement programs, celebrations, wellness activities, and company events. Develop initiatives that promote company culture, collaboration, and employee morale. Coordinate recognition and appreciation programs including service awards, employee appreciation activities, and incentive programs. Partner with department leaders to implement engagement strategies across teams. Monitor participation and recommend improvements to increase employee involvement. 3. Employee Surveys & Feedback Administer onboarding surveys, engagement surveys, pulse surveys, and employee satisfaction surveys. Analyze survey results and identify trends, concerns, and opportunities for improvement. Prepare reports and recommendations for HR leadership. Track action plans resulting from survey feedback. 4. Employee Experience Support initiatives that improve the overall employee journey from onboarding to offboarding. Coordinate welcome kits, onboarding materials, and employee communications. Assist in implementing culture-building initiatives aligned with company values. Promote HR programs, policies, and benefits through effective communication. 5. HR Administration Maintain accurate onboarding records within the HRIS. Ensure all employee documents are complete and properly filed. Monitor completion of required HR documentation and compliance requirements. Coordinate with other departments regarding new hire requirements. Assist in updating HR forms, onboarding guides, and employee resources. 6. Internal Communications Prepare HR announcements related to engagement activities, onboarding, holidays, and employee programs. Develop newsletters, employee communications, and HR campaigns. Maintain onboarding content within the Learning Management System (LMS) or HRIS. Promote participation in HR initiatives through various communication channels. 7. Continuous Improvement Recommend improvements to onboarding processes and employee engagement programs. Benchmark HR best practices and introduce innovative employee experience initiatives. Assist in HR projects related to culture, employer branding, and employee retention. Qualifications Education Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field. Experience At least 2 years of experience in HR Operations, Employee Engagement, Onboarding, or Employee Experience. Experience coordinating employee events, orientations, or engagement programs. Experience using HRIS and Learning Management Systems is preferred. Knowledge & Skills Strong organizational and project coordination skills. Excellent verbal and written communication. Strong interpersonal and relationship-building abilities. Event planning and coordination skills. Data analysis and reporting. Knowledge of HR best practices and employee engagement strategies. Familiarity with Philippine labor laws and HR compliance requirements. Proficiency in Microsoft Office, Google Workspace, HRIS, and survey platforms. Core Competencies Customer Service Orientation Communication Skills Organization and Planning Attention to Detail Collaboration and Teamwork Initiative and Proactiveness Problem Solving Adaptability Creativity and Innovation Confidentiality and Professionalism