HR Representative

Job description

***This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.*** **About the Company** We’re a fast-moving staffing agency obsessed with talent experience, performance, and client satisfaction. We work with top global professionals and ambitious clients. Your job is to make sure our external talent is fully supported — from onboarding to retention — so they can thrive in their roles and deliver results. **About the Role: HR Representative – External Talent**You’ll support the day-to-day HR administration and employee experience of our external talent, onboarding them, ensuring their success throughout their contract, and proactively resolving any issues that arise. You’ll serve as their go-to person for all operational and HR-related questions, and partner closely with internal stakeholders to make sure they have what they need to perform. You’ll report to the HR Manager and work closely with recruiters, account managers, and clients. This role is critical to talent satisfaction, retention, and performance. You’ll be part of the glue that holds our external workforce together. **What You’ll Own** - Onboard new external talent: welcome them, set expectations, and ensure they have all necessary tools and context - Act as the main point of contact for external talent during their assignment - Monitor performance, engagement, and satisfaction of external talent across accounts - Collaborate with Account Managers and HR to address performance issues or risks - Coordinate monthly check-ins and pulse surveys - Partner with payroll and operations to ensure payments and expenses are processed smoothly - Manage PTO for every Talent - Manage offboarding for external talent, including feedback collection - Maintain accurate records in Deel and our HR databases - Coordinate with Client Success when necessary to ensure alignment on talent needs and expectations - Support visa, documentation, or local compliance needs as applicable **You’re a Great Fit If You:** - Have 2–4 years of experience in HR, operations, account management, or a similar client-facing role - Have managed remote teams or external talent in a global setting - Are proactive, organized, and extremely responsive, people come to you for solutions - Have excellent communication and problem-solving skills - Can juggle multiple accounts, stakeholders, and priorities without dropping the ball - Are fluent in English (written and spoken) and confident communicating with international clients and talent - Thrive in a fast-paced, high-accountability environment **Bonus Points If You:** - Have experience working with Deel or similar global employment platforms - Have supported LATAM, African, or APAC markets in previous roles - Have improved talent engagement, performance tracking, or onboarding processes - Have worked at a staffing agency, BPO, or similar high-volume talent environment ### **Application Process:** ### To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets