HR Service Delivery Lead, SBS Americas

Job description

The Regional H2R SDL is accountable for end-to-end delivery and performance of H2R services for SBS-HR North America and South and West Latam, ensuring adherence to global standards and stable, high-quality service to HR and business stakeholders. The SDL leads H2R operations locally, partners with the GSDL/SLM for direction and with the GPO/POs for standards, and reports managerially to the SBS Center Lead to end delivery and performance of H2R services quality service to HR and business stakeholders. Scope of Services (Center/Region) Own the day-to-day delivery of the H2R portfolio executed in the center/region, which may include today delivery of the H2R portfolio executed in the center/region, which may include: People Connect Services (case management & employee inquiries). Employee lifecycle Services (On/off boarding, Recruitment), People Development Services (Development & training and Performance & succession plan) and Payroll Services. Key Responsibilities : 1) Service Delivery & Operations Run daily H2R operations for the center/region, ensuring reliability, timeliness, quality, and compliance across all in scope subprocesses. Scope subprocesses. Execute against the global service charter, SOPs, and standards; enforce local adherence and manage controlled exceptions. Coordinate shift plans, capacity, and cross training to handle seasonal peaks and business continuity. Training to handle seasonal peaks and 2) Performance Management Own regional KPIs/SLAs (cost, quality, speed, experience); publish dashboards, lead reviews with stakeholders, and drive corrective actions. Contribute data to global H2R performance reviews and scorecards led by the service line. 3) Standards, SOPs & Controls Implement global process standards locally in partnership with GPO/POs; raise and manage deviations through governance. Govern the SOP lifecycle at the center (creation, validation, periodic updates, single source of truth) and uphold knowledge management practices. management practices. Maintain risk controls and BCP/DR readiness for critical H2R services in the region. 4) People Leadership Lead and coach H2R supervisors/teams; build skills mapped to the global competency model; drive engagement and retention. Provide structured feedback into workforce planning and talent pipelines for the H2R service line. 5) Stakeholder & BRM Routines Act as primary H2R delivery contact for regional HR leadership/HRBPs and business stakeholders; manage escalations and expectations. Run regional governance routines (monthly/quarterly service reviews) and feed the global stakeholder plan/JBP with your Service Line counterparts. 6) Continuous Improvement Identify and deliver CI/automation opportunities; quantify benefits and track realization in alignment with the service line roadmap. Champion a digital first mindset (workflow, case tools, analytics) to improve experience and throughput. 7) Transitions & Stabilization Lead the center’s readiness, knowledge transfer, go live, hyper care, and stabilization for H2R scope migrations; adhere to SBS transition tollgates and documentation. Experience and Qualifications 5–10+ years in HR shared services/GBS delivery with multicountry regional scope; track record running payroll/benefits and employeelifecycle operations at scalecountry regional scopelifecycle operations at scale Demonstrated success owning KPIs/SLAs, resolving escalations, and leading teams through standardization and change. Soft skills Strong people leadership, coaching, and workforce planning. Operational rigor (governance, controls, BCP) and data driven decision-making. Stakeholder management/BRM, conflict resolution, and clear executive communication. Continuous improvement and digital mindset Good presentation, communication skills and experience in engaging & presenting to senior executives regularly. Ability to work in a dynamic, fluid environment by taking quick decisions and working independently. Track record of problem-solving experience based on data analysis. Fluent English is mandatory. What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. Our Benefits Competitive salary Supplemental Health Insurance Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us. Louis Dreyfus Company is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, Louis Dreyfus Company enjoys strong regional presence in North and South America, Europe, Asia, the Middle East and Africa. Louis Dreyfus Company operates with the drive of a young organization, tempered, and fueled by over more than 170 years of experience and expansion in the field of agricultural commodities. Today, with offices in more than 55 countries and approximately 18,000 employees, the Group stands strong, pragmatic, and diversified, guided by a multi-cultural management staff devoted to its aims and to its unique business model. The Shared Business Services (SBS) at LDC Company is in a phase of rapid expansion and transformation, to meet the firm’s ambitious growth and diversification strategy. The Transition function plays a key role in migrating and stabilizing new processes being migrated to SBS centers across diverse functional domains and ensuring a smooth handover from donors to SBS functional teams.