HR Service Delivery New Associate

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at What would you do? The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Education Equivalent Graduate Experience • BPO experience would be a plus • Knowledge of MS Office and Excel skills would be a plus Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Good written and verbal skills. Strong English language communication skills Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills •Working Conditions – US Hours • Shift timings (7am – 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm – 7am IST) • Candidate should be willing to work in Rotational Night shifts. Roles and Responsibilities: •Key Responsibilities • Read, understand and analyze client process as per the business rules. • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Always demonstrate the highest level of customer service. • Complete onboarding formalities • Execute process steps related to people movement and benefits administration • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand and adhere to Accenture’s processes and working methods • Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participate in Team building activities. Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.