HR Service Manager, Ukraine

Job description

Why join Safeguard Global? We want to help you work in any way that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles arent just remote and hybrid firstthey break free from the traditional ways of doing things, paving a way for a job that works for you. Role Overview The HR Services Manager - Ukraine plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for managing the full employee lifecycle and ensuring seamless coordination across all HR functions. The ideal candidate will have a strong understanding of employment law, HR best practices, and the ability to lead complex HR initiatives in a fast-paced, global environment. This role also requires creative thinking, a can-do attitude, and a proactive, consultative approach to client needs. The HR Services Manager must anticipate client needs, provide up-front knowledge to mitigate risk, and ask probing questions to uncover the full context of client inquiries—for example, understanding the reason behind a notice period inquiry to ensure compliance with local legislative practices. How you will make a difference: HR Business Partnering Serve as the primary HR contact for GEO workers and client representatives for Ukraine. Provide legally compliant and professional support across the full employee lifecycle, including onboarding, employee relations, and offboarding. Advise clients on performance management, promotions, career development, and compensation benchmarking. Support Embedded clients (reseller) and HR Consulting clients with tailored HR guidance and solutions. Apply a consultative mindset to proactively identify client needs and provide strategic HR support. Provide day to day HR & Benefits support to clients and employees, including guidance on statutory and supplemental benefits, eligibility, enrollment, changes, and worker/employee communications Deliver HR and benefits briefings to employees/workers aligned with local statutory requirements and defined policies Operate effectively with defined service scope, SLAs and workflows Support embedded service delivery models adhering to communication protocols, process controls, and service requirements Contract & Documentation Management Prepare and manage employment contracts and HR documentation, including confirmations, title/salary changes, probation extensions, and renewals. Monitor key dates such as probation periods and contract expirations to ensure timely action. Compliance & Legal Coordination Ensure ongoing compliance with Ukrainian local labor laws, GDPR, and internal controls . Maintain and regularly update HR policies, employee handbooks, and process documentation. Support work permit processes (applications, renewals, cancellations, information and documents) in collaboration with legal/immigration partners. Proactively identify legal, compliance, or operational risks and raise them appropriately. Escalate complex employee relations or legal cases to senior HR leadership or legal counsel. Payroll & Benefits Administration Collaborate with payroll and benefits providers to ensure accurate and timely compensation and benefits delivery. Oversee monthly payroll cycles, tax submissions, and social security filings with local vendors. Reporting & Analytics Generate monthly HR reports and respond to internal or client ad hoc data requests. Maintain accurate employee records in line with audit and data retention requirements. Support HR audits and client due diligence processes as required. HR Projects & Process Improvement Lead and support HR projects such as employee transitions, organizational changes, and terminations. Identify process inefficiencies, recommend solutions, and implement improvements to optimize service delivery and reduce compliance risks. Stakeholder Engagement & Collaboration Provide coaching and day-to-day HR support to client managers and internal stakeholders. Partner cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned HR operations. Actively contribute to global and local HR initiatives and continuous improvement efforts. Employee Experience & Engagement Promote a positive employee experience through effective onboarding, regular check-ins, and offboarding. Support employee engagement efforts, including satisfaction surveys and feedback loops. Serve as an escalation point for employee concerns, grievances, and conflict resolution, ensuring swift and appropriate action. Knowledge Management & Best Practices Stay informed on employment law updates and HR compliance requirements in supported countries. Research and adopt HR best practices to enhance client and worker experiences What will make you stand out: Requires 5-6 years of proven experience in HR management or HR business partnering, preferably in an international or Employer of Record (EOR) context. Practical knowledge of Ukrainian local labor law, statutory and customary employee benefits (e.g., medical, pension, leave programs) and how they interact with payroll and employment practices. Demonstrated ability to explain complex HR and benefits concepts clearly to employees and non‑HR client stakeholders. Experience working within case management systems, HRIS, and knowledge bases to deliver auditable, SLA‑driven HR and benefits services. High attention to data accuracy and process discipline, particularly in handoffs between HR, Payroll, and Benefits teams. Ability to balance employee experience, client satisfaction, and compliance risk in day‑to‑day decision‑making. Who we are and what we do: Safeguard Global is….global! With offices worldwide and a workforce in 50+ counties, we enable global expansion without the risk by helping 1,500+ customers to hire, manage, and pay their employees in nearly 190 countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing talent from around the globe. Our Global Benefits: Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule , all while maintaining a high standard of work. Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family Make a difference: Get 2 paid charitable days off to contribute to causes you believe in Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, or provide a gentle update if you have been unsuccessful at this time. Welcome to the future of work! At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.