HR Service Partner

Job description

Imagine yourself… Making an everyday impact by creating an exceptional employee experience and helping associates and managers get the HR support they need. Growing your expertise across HR processes, systems, and shared services while gaining exposure to a diverse, international workforce. Collaborating with a global HR team that is transforming the way HR services are delivered across EMEA. At Veralto , our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself. Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future. When you join Veralto’s vibrant global network of 14 operating companies and 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career. We offer: A flexible, remote-friendly work environment Ongoing investment in your career through dedicated training, on-the-job development, and coaching A collaborative and inclusive global environment where you can build your HR expertise and make a meaningful contribution Total rewards that support your success at work and beyond Reporting to the Regional Manager, HR Shared Services EMEA, the Tier 1 Service Partner, HR Shared Services is responsible for delivering high-quality, front-line HR support to associates and managers across the region. In this role, you will manage a diverse range of HR inquiries and transactions, ensuring timely and accurate resolution while meeting or exceeding Service Level Agreements (SLAs) and creating an exceptional employee experience. As a key member of the wider HR team, you will contribute to Veralto’s transformation toward a modern HR organization that delivers compelling experiences every day through strategic partnership, specialized expertise, and responsive HR services. This position is part of the HR Shared Services EMEA team and is fully remote. In this role, a typical day will look like: Manage an assigned caseload of Tier 1 HR requests, responding to employee and manager inquiries and supporting transactional processes such as preboarding, job and compensation changes, time and attendance, leaves of absence, and benefits. Log, track, and manage HR tickets and cases through the appropriate systems, ensuring timely resolution in line with established SLAs and service quality standards. Guide associates and managers toward self-service tools, HR resources, and knowledge-base content to help them find answers and navigate HR processes effectively. Support the development and continuous improvement of HR knowledge articles, Shared Services resources, and processes. Identify cases requiring additional expertise and escalate complex or unresolved requests to Tier 2 or Tier 3 support as appropriate. Work collaboratively with HR colleagues across EMEA to ensure a consistent and high-quality employee experience across the region. The essential requirements of the job include: 1–3 years of experience in HR, customer service, administrative support, or a related service-oriented environment. Bachelor’s degree or equivalent relevant experience. Fluency in English and German; proficiency in additional regional languages is a plus, particularly Polish or Turkish. Experience using Microsoft Office and HR or case/ticketing systems, with the ability to learn and navigate technology-enabled processes. Experience working in a fast-paced environment managing multiple requests or priorities while maintaining accuracy and meeting defined service standards. With annual sales of $5.5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, Kipp & Zonen, McCrometer, Ott, Sea-Bird Scientific, Trojan Technologies, and XOS—manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality & Innovation companies—Esko, Linx, TraceGains, Videojet, and X-Rite Pantone—protect the world’s food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day. Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide. #LI-MM1 At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.