HR Shared Services Associate (II)

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: HR Shared Services Associate (II) Location: Belgrade, Serbia Key Areas of Responsibility: Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions. ​Prepares appropriate paperwork and performs all administrative tasks required per labor law in an efficient and responsible manner. Keep the archive up to date and organized in accordance to local legal requirements. Represents the company as first point of contact for HR related requests/ concerns/ questions for current and former employees, third parties and vendors. Position interacts with managers, prospective candidates and employees via e-mail, web requests, chat, phone or in person. Works directly with employees, HR specialists and other teams to resolve a query Gathers information and records data in HR tools, trackers and database Escalates a query to appropriate Specialist or Subject matter expert in case needed Suggests and works on process improvements and updates continuously Provides feedback regarding accuracy of knowledge articles and processes documented to supervisor Basic Qualifications and Requirements: University Degree Fluency in Serbian and English language Previous experience in HR Administration (preferably in a large corporation/ 500+ employees and mass document preparation is an advantage) Advanced MS Office skills (including mailmerge and basic VBA/ formulas) Excellent communication skills (business writing and verbal) Attention to detail and organisation Previous experience in customer facing environment preferred Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”