HR Shared Services Representative

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The HR Shared Services Representative is responsible for executing a wide range of transactional and operational HR activities across multiple functional domains. This role serves as a key delivery resource within the Shared Services model. The Representative ensures accuracy, consistency, and timeliness in the processing of workforce data, compliance activities, onboarding support, and employee lifecycle transactions—primarily through Workday and other HR systems. Locations Stanford Health Care What you will do Provide operational support across the employee lifecycle, including onboarding, workforce transactions, compliance activities, leave administration, and employee programs. Process and maintain employee data and HR transactions within Workday, ensuring accuracy, data integrity, and compliance with organizational policies and regulatory requirements. Manage workforce administration activities including job changes, compensation updates, promotions, organizational changes, service date corrections, and mass data updates. Support employee onboarding and workforce readiness processes, including pre-employment requirements, I-9/E-Verify compliance, licensing and credential verification, orientation coordination, and employment eligibility documentation. Administer immigration-related processes and maintain compliance tracking for work authorization and visa sponsorship programs. Coordinate employment verification requests, legal and compliance-related documentation, records management, and audit support activities. Support employee engagement and recognition programs, including Employee Resource Groups (ERGs), recruiting events, bereavement support, retirement recognition, referral programs, and gift administration. Develop and maintain operational documentation, support continuous process improvement initiatives, and contribute to compliance, audit, and workforce reporting activities. Education Qualifications High School Diploma or GED equivalent Experience Qualifications 4 years of experience in HR operations, shared services, or a related HR administrative role. Experience supporting HR operations, workforce administration, compliance, onboarding, learning administration, or shared services functions in a fast-paced environment. Demonstrated ability to manage high-volume transactions while maintaining accuracy, consistency, and data integrity. Strong analytical and critical-thinking skills with the ability to identify issues, evaluate options, and make sound decisions. Excellent customer service and relationship management skills with a commitment to delivering positive employee experience. Strong organizational, coordination, and time-management skills with the ability to manage multiple priorities and meet deadlines. Ability to learn and apply new technologies, systems, and processes quickly. Demonstrated accountability, professionalism, attention to detail, and commitment to continuous improvement. Required Knowledge, Skills and Abilities Strong knowledge of HR operations, employee lifecycle processes, and workforce administration. Proficiency in HRIS systems, preferably Workday HCM, including transaction processing, business process management, reporting, and data management. Working knowledge of employment eligibility verification (I-9/E-Verify), leave administration, and HR compliance requirements. Understanding of compensation administration concepts, including job changes, pay adjustments, and incentive payment programs. Ability to manage multiple priorities, meet deadlines, and maintain confidentiality while delivering exceptional customer service. Excellent written and verbal communication skills with the ability to effectively collaborate across departments and with external partners. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook; experience with case management, compliance, and workforce management systems preferred. Demonstrated ability to identify process improvement opportunities and contribute to operational efficiency and service excellence. Strong organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Excellent problem-solving abilities with a proactive approach to identifying issues and implementing effective solutions. High attention to detail and commitment to accuracy, quality, and data integrity. Customer-focused mindset with the ability to provide responsive, professional, and effective support. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $36.19 - $46.13 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.