HR - Shared Services Specialist

Job description

**Who we are** At Namaa, we build and operate tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials. Traditional retail models, built around brick-and-mortar locations, often struggle to compete in today’s digital-first landscape. Challenges such as cost efficiency per square foot, logistics-optimized locations, and seamless technology integration have made it clear that a new approach is needed. We believe the future of foodservice and commerce lies in purpose-built infrastructure designed for speed, accuracy, and scalability. That’s why Namaa was established—to power the next generation of digital food and quick commerce ecosystems across the Middle East. Our ecosystem is driven by a portfolio of specialized business units, including **KitchenPark**, **CloudRetail**, and **Profood Properties**, each playing a key role in enabling brands to grow and thrive in an increasingly on-demand world. **About the role**We are seeking an experienced Shared Services Specialist - HR to join our People Operations team based in Jordan. In this role, you will deliver best-in-class HR operational support to employees and managers across our Middle East offices, while driving process excellence across the employee lifecycle. In addition to managing complex HR operations, you will own process improvements, create Standard Operating Procedures (SOPs), support cross-functional initiatives, and act as a subject matter expert for HR processes. This role is ideal for someone who combines operational excellence with a passion for continuous improvement and scalable HR operations. **What you’ll do** - Manage complex HR operations across onboarding, employee lifecycle changes, and offboarding. - Oversee employee data management, compensation updates, contracts, and HR documentation. - Act as the escalation point for complex HR operational inquiries. - Develop and maintain HR SOPs, process documentation, and knowledge base articles. - Lead initiatives that improve HR processes and employee experience. - Manage employee benefits administration, including enrollments, updates, and employee inquiries, while ensuring data accuracy and policy compliance. - Monitor KPIs and SLAs while ensuring data accuracy and compliance. - Produce HR reports and support audit activities. - Partner with Payroll, Finance, Legal, and business stakeholders on HR operations. - Train and mentor new team members and support cross-training initiatives. - Participate in HR systems enhancements and operational projects. **What we’re looking for** - Bachelor's degree in HR, Business Administration, or a related field. - 5+ years of professional experience, including 3–5 years in HR Operations or Shared Services. - Strong knowledge of HR operations and employee lifecycle processes. - Experience developing SOPs and improving operational processes. - Hands-on experience with Workday or similar HRIS. - Strong analytical and problem-solving skills. - Excellent stakeholder management and communication skills. - Advanced Excel skills are preferred. - Fluency in English is essential. **Why join us** - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. **What else you need to know** This role is based in our Amman office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. **Ready to join us as we serve those who serve others?** *#LI-Onsite*