HR Shared Services Specialist - Canada - Bilingual

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The HR Shared Services Specialist is responsible for the administration, coordination, and support of Canadian employee benefit programs and leave management processes. This role serves as a key point of contact for employees, managers, vendors, and HR partners, ensuring the accurate and timely administration of health and welfare benefits, pension plans, disability programs, leaves of absence, and time-off programs. The Specialist delivers exceptional employee service while ensuring compliance with applicable legislation, company policies, and plan requirements. Responsibilities may include the following and other duties may be assigned. Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations. Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently. Leads & participates in internal and cross-functional initiatives related to continuous process and quality improvement initiatives (such as Lean or Six Sigma). Identifies customer-impacting issues and implement solutions and process improvements to increase customer experiences. Ensures streamlined human processes, workflows, metrics, and system optimization. Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes. May also create test plans, lead testing cycles, and configure systems. Provides segmented professional support to VPs and managers or employees during moments that matters with the ability to emphasize with the customer and apply discretion where needed in interactions with customers. Functional Skills: HR Program Administration, HR Policies, Human Resources Information Systems, Data Analysis, Knowledge Management. Additional Skills: Problem Solving, Detail Oriented, Cross-Functional, Collaboration, Customer Service, Process Improvement, Communication. Key Responsibilities in Canada: Benefits Administration Administer Canadian health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), and other employee benefit offerings. Support employee benefit enrollments, changes, terminations, and beneficiary updates in accordance with plan rules and service level agreements. Support annual benefits enrollment activities and employee communications. Coordinate with third-party benefit providers and brokers to resolve eligibility, claims, and coverage issues. Audit benefit data and transactions to ensure accuracy and compliance. Pension Administration Support the administration of Canadian pension and retirement savings programs, including defined contribution and/or defined benefit plans. Process employee enrollments, terminations, transfers, and retirement-related transactions. Coordinate with pension administrators and vendors to ensure timely and accurate recordkeeping. Respond to employee inquiries regarding pension plan provisions and retirement savings options. Disability and Leave Management Administer short-term disability, long-term disability, workers’ compensation, and other income replacement programs. Coordinate leave of absence processes, including medical, parental, maternity, paternity, bereavement, personal, and other statutory or company-sponsored leaves. Maintain regular communication with employees, managers, payroll, and external vendors throughout the leave lifecycle. Monitor leave cases and ensure required documentation is received and maintained. Time-Off Administration Administer vacation, sick leave, personal days, and other paid and unpaid time-off programs. Ensure accurate tracking and reporting of employee leave balances. Support managers and employees with time-off policy interpretation and system-related inquiries. Employee Support and Service Delivery Serve as the escalated point of contact for employee inquiries related to benefits, pensions, disability programs, leaves of absence, and time-off policies. Provide accurate and timely responses through HR service delivery channels while maintaining confidentiality of sensitive employee information. Escalate complex cases as appropriate and collaborate with internal stakeholders to resolve issues. Compliance, Reporting, and Continuous Improvement Ensure compliance with federal and provincial employment standards, pension regulations, privacy legislation, and company policies. Maintain accurate employee records and documentation within HRIS and case management systems. Generate and analyze reports related to benefits, leaves, and pension administration. Identify opportunities to improve processes, enhance employee experience, and increase operational efficiency. Participate in system testing, process documentation, audits, and HR projects as required. Key Competencies Customer Focus Attention to Detail Accountability Collaboration Problem Solving Communication Adaptability Process Improvement Time Management Required Qualifications Must be located in Canada and be fully bilingual in French and English (written and verbal). Demonstrated experience administering and supporting employee benefits programs, including health and welfare plans, pension programs, and disability/leave of absence management. Strong ability to work independently, manage competing priorities, and adapt effectively in a dynamic and evolving environment. Preferred Qualifications Experience working with benefits and HR platforms, including Workday, CNESST, and Manulife. Familiarity with Canadian benefits administration processes, regulations, and vendor management. Proven ability to navigate complex employee benefit and leave-related inquiries while delivering a high level of service. Salary Range: $64000 - $80000 PLEASE NOTE: We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. This posting reflects a current, genuine vacancy that we are actively recruiting to fill PHYSICAL JOB REQUIREMENTS The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments. Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence: Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience: Requires 2+ years of experience with a high school diploma or equivalent or advanced degree with 0 years of experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).