We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.Key Responsibilities:Employee Status Change Administration (~30%)Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfersUpdate job records, compensation table entities, PTO accrual policies, workers' compensation classifications, tax withholding, and system sync settings per the matrixCreate downstream tickets (IT, expense systems, distribution lists) and required notifications for each change typeMaintain the benefit tracking and entity transfer tracking lists; upload change letters to employee recordsLeave of Absence Administration (~20%)Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordinationComplete employer-action steps on The Standard's portal for disability and leave claims; track claim statusProduce the monthly leave of absence audit and the monthly unpaid leave and deductions reportProcess return-to-work changes, including accrual recalculationsBenefits Administration Operations (~30%)Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communicationsMaintain Savii (ICHRA platform) additions and terminationsPull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploadsPrepare vendor invoices for the AP workflow; confirm retirement plan contribution processingSupport open enrollment execution: communications, completion tracking, life-event surge processingSupport payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)Onboarding/Offboarding Audit & Verifications (~10%)Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures)Review scanned I-9 documentation in final review (physical verification is completed at the school level)Produce employment and income verification letters on requestEmployee Support and HR Inbox Management (~5%)Answer all HR inbox emails within 24 hours Guide managers with process questions and support through email and Teams message channelsRecurring Data Audits (~5%)Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updatesLog findings; route anything requiring employee or manager follow-up to the onshore escalation ownerOn-demand Back-Up Support Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.RequirementsMust-Haves:1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plusStrong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals dailyExcellent written and verbal English; clear, professional email communication with US-based staff and vendorsDemonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferredDetail orientation with a track record of zero-miss recurring execution; references should speak to reliabilityComfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)Nice-to-Haves:Familiarity with employment and labor law, regulation, and HR compliance Experience in Employee Relation, handling tricky employee-related investigationA commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.BenefitsHMO with 1 free dependent upon hireLife Insurance20 PTO credits annuallyNight Differential PayVL and SL cash conversionAnnual Performance-Based Merit Increases and Employee RecognitionGreat Company CultureCareer Growth and LearningsNIGHT SHIFT, Mondays - FridaysONSITE (Ayala Ave, Makati)Php 40,000 - 44,500 all inHiring Process: Initial Interview > Excel Assessment > Operations Interview > Client Interview
We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.
Key Responsibilities:
Employee Status Change Administration (~30%)
- Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers
- Update job records, compensation table entities, PTO accrual policies, workers' compensation classifications, tax withholding, and system sync settings per the matrix
- Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type
- Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records
Leave of Absence Administration (~20%)
- Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination
- Complete employer-action steps on The Standard's portal for disability and leave claims; track claim status
- Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
- Process return-to-work changes, including accrual recalculations
Benefits Administration Operations (~30%)
- Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications
- Maintain Savii (ICHRA platform) additions and terminations
- Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads
- Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
- Support open enrollment execution: communications, completion tracking, life-event surge processing
- Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)
Onboarding/Offboarding Audit & Verifications (~10%)
- Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures)
- Review scanned I-9 documentation in final review (physical verification is completed at the school level)
- Produce employment and income verification letters on request
Employee Support and HR Inbox Management (~5%)
- Answer all HR inbox emails within 24 hours
- Guide managers with process questions and support through email and Teams message channels
Recurring Data Audits (~5%)
- Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updates
- Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner
On-demand Back-Up Support
- Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.
Requirements
Must-Haves:
- 1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)
- Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
- Strong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals daily
- Excellent written and verbal English; clear, professional email communication with US-based staff and vendors
- Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred
- Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
- Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)
Nice-to-Haves:
- Familiarity with employment and labor law, regulation, and HR compliance
- Experience in Employee Relation, handling tricky employee-related investigation
- A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- Night Differential Pay
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learnings
- NIGHT SHIFT, Mondays - Fridays
- ONSITE (Ayala Ave, Makati)
- Php 40,000 - 44,500 all in
Hiring Process:
Initial Interview > Excel Assessment > Operations Interview > Client Interview
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.
Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.
Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.
