HR SSC Specialist (German-speaking) (m/f/d)

Your Responsibilities: First point of contact for employee HR inquiries through various channels (ticketing system, phone, chat) Responding to employee questions, managing requests, and escalating more complex cases when necessary Updating and processing HR data, creating tickets for corrections or new requests Prioritizing incoming requests and resolving them in line with standard procedures Directing employees to internal policies or external service providers where appropriate Collaborating with other SSC team members and contributing to process improvement initiatives Ensuring a high level of customer service while adhering to global HR procedures and standards Candidate Profile: Experience in or interest in HR processes, preferably within a Shared Services or BPO environment Excellent German and English language skills Understanding of the HR Shared Services model and employee support processes Advantageous: knowledge of HR IT systems (SuccessFactors, PeopleDoc, SAP HR) and ticketing systems Good knowledge of Microsoft 365 tools (Teams, PowerPoint, Excel) Degree or studies in Human Resources, Business Administration, or a related field Strong organizational and communication skills with a customer-oriented mindset Our Offering Attractive salary package (including private health insurance) Becoming a member of a fast-growing team in an innovative company with stable market position Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide 25+ days annual vacation Flexible work schedule We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities. We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role. After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s). For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here . #TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities. Do you have any questions? +49 711 501-14718