HR Trainer - Learning & Development Expert.

Job description

Purpose of the role The HR Trainer – Learning & Development will be responsible for identifying training needs, planning and delivering training programs, managing the Front-line Sales SOP Course, developing internal trainers, and evaluating training effectiveness to improve employee skills, knowledge, and performance. Key Responsibilities Review previous training activities, analyze training gaps, and prepare monthly Training Review Reports. Conduct training needs alignment meetings, prepare monthly training plans, and develop learning maps. Coordinate trainers and participants, prepare training posters, and distribute training notices and calendar invitations. Deliver HR policy training and general training sessions, prepare attendance sheets, surveys and assessments, document training activities, and prepare Post-Training Satisfaction Reports. Develop and deliver new-hire induction training using recruitment and onboarding information provided by the HR Officer, and prepare New-Hire Training Feedback reports. Conduct monthly product knowledge training, develop internal trainers, and design assessments with a minimum pass rate of 95%. Implement Individual Development Plans (IDPs) for key positions, particularly P6+ and management-level roles, using promotion results and succession information provided by the Performance Trainer, ensuring at least one successor per key position. Organize one Front-line Sales New-Hire SOP Course cohort every two months, coordinate trainer rehearsals, prepare course materials and forms, and distribute training notices and posters. Deliver Front-line Sales SOP training, supervise post-training assignments involving customer leads, live calls, and appointments, and prepare Daily Learning Summaries. Conduct recitation pass-off tests with a pass mark of 90 and a target pass rate of 95%, follow up on weekly supervisor field visits, collect Field Visit Checklists, and share results with the Recruitment Expert as probation evidence. Prepare Trainer Satisfaction Reports and Special Training Phase Reports, and develop training pass-off posters. Coordinate internal trainers and training schedules, prepare course materials, and design trainer communication materials. Monitor trainer satisfaction, administer trainer incentive applications and payments, and maintain incentive records. Develop Training-the-Trainer (TTT) outlines and presentations, conduct trainer training and rehearsals, manage trainer certification, and issue certificates. Design and optimize training dashboards, and update training dashboards and HRIS records monthly. Compile and publish monthly attendance records and examination scores, ensuring attendance, assessments, and sign-off are completed for HR policy training. Identify training absentees and examination failures, arrange make-up training or applicable penalties, and coordinate with the Performance Trainer on warning letters. Conduct self-checks against the Training Process Checklist, archive training records, and update training policies and procedures. Qualifications & Experience Bachelor's degree in Human Resource Management, Education, Psychology, or a related field. Minimum of 3 years of experience in training and development in a similar position. Experience in training needs analysis, course design, training delivery, and evaluation. Experience coordinating internal trainers and developing employee learning programs. Training-the-Trainer (TTT) certification is preferred. Strong facilitation, organizational, communication, and influencing skills. Proficiency in training data management, dashboard reporting, and HRIS systems. Ability to evaluate training effectiveness and maintain accurate training documentation. Location: Tanzania